Rumeet Kour
Bengaluru
Summary
Business Operations Specialist with over 14 years of experience in optimizing processes and implementing business solutions. Expertise in project management, strategic planning, and process improvement, leading to enhanced efficiency and cost reduction. Proven analytical and problem-solving skills drive successful project outcomes and improve overall business performance.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Leadsquared
Bangalore
10.2023 - Current
- Managed and executed core O2C processes in collaboration with cross-functional teams, ensuring accuracy, timeliness, and compliance across the full revenue lifecycle.
- Hands-on execution and oversight of:
Account creation, project setup, and MRR (Monthly Recurring Revenue) booking
Handling churn, contraction, AMD, and add-on processes - Renewal Processing
- Manual billing and bulk uploads of MS purchases
Recon, MRR walk, and analysis of top movers impacting revenue
Maintenance of O2C dashboards and “MRR to be Booked” sheets
TM pending cases and overall ticketing support - Ensured seamless coordination and communication across teams to support accurate revenue recognition and reporting.
- Contributed to ongoing improvements and automation opportunities within O2C processes.
Assistant Manager
Koenig Solutions Pvt Ltd
Bengaluru
12.2022 - 06.2023
- Developed and maintained relationships with key accounts.
- Conducted market research and identified new opportunities for product expansion.
- Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Trained employees in product knowledge and sales. Created valuable tools and training, resulting in efficient and consistent Product Development processes.
- Provided leadership designed to deliver high levels of service to customers within the framework of established company policies.
- Managed a team of 1 Account manager, 2 customer service managers, and 5 customer service reps.
- Created a business plan to stabilize revenues and identify and implement cost-cutting measures. Worked closely with the top Management to determine the best strategy and customer mix.
- Created and managed development and measurement systems to ensure that the content created for sales as well as the new hire training event are optimized for effectiveness and measured and managed for efficiency.
- Recommended and managed appropriate tools to enable the best results, ensuring the tools are best-in-class for meeting training, creative, and business needs.
- Participated in cross-functional internal team meetings to manage status of deliverables and share partner feedback.
Business Development Manager
Upgrad Knowledgehut Pvt Ltd
Bengaluru
08.2021 - 08.2022
- Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Continuously actioned past feedback to elevate service delivery.
- Responsible for on-boarding and integrating new clients and developing existing client relationships.
- Collaborated with internal teams to meet all client needs and deliverables according to the proposed timelines.
- Handled Pre-Sales and Post sales activities.
- Negotiated contracts with the client and established a timeline of performance.
Customer Service Executive
24/7 Inc.
Bengaluru
06.2021 - 01.2022
- Company Overview: Works for the second largest telecommunication company of Australia and helps the big organization of Australia to get connected with PS, IS0, B
- P and Evolve services.
- Created customer service reports that provided key insights into customer preferences and behaviours.
- Developed customer service policies that established clear expectations and improved customer satisfaction.
- Resolved customer complaints in a timely and effective manner, resulting in a 2-X customer satisfaction score.
- Dealt with telecommunications services.
- Also sold Mobile devices and internet services e.g. iPads, iPhones, Broadband services and Fixed lines.
- Outreached prospects with product promotion through phone call follow-ups and post sales activities and customer retention/recovery activities.
- Regularly updated and maintained customer database.
- Works for the second largest telecommunication company of Australia and helps the big organization of Australia to get connected with PS, IS0, B
- P and Evolve services.
Senior Executive - Operations
AEGIS
Bengaluru
01.2021 - 12.2021
- Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting.
- Handled customer billing errors, researched issues in system and worked to resolve problems and inconsistencies.
- Added value to customer purchases by upselling additional products and services.
- Also dealing in Consultative selling through Chat Emails and telephonic interactions (includes upselling).
- Regularly updating and maintaining customer database.
Sr. Associate Business Manager
Simplilearn Solution Pvt Ltd
Bengaluru
03.2021 - 08.2021
- Developing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
- Meeting assigned targets for profitable sales volume and strategic objectives in assigned products.
- Establishing productive, professional relationships with key personnel and vendors in assigned products.
- Budgeting, rate negotiations and managing business expenses and revenues for P&L account completely.
- Analyzing all revenue potentials for the assigned products and driving the company towards profitability with the right product and processes.
- Managing a team of sales, pre-sales, marketing and support professionals.
- Strategic planning for B2C Sales, B2B Sales, and delivery methodologies for customer management based on business requirements.
- Proactively assessing, clarifying and validating customer needs on an ongoing basis.
- Leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Achieving strategic customer objectives defined by company management.
- Providing necessary training to the sales force regarding product presentation, institutional dealing and customer handling.
- Diligently tracking and improving key product metrics and monitoring those metrics.
- Collating and analyzing key daily, weekly, monthly data on various features performance and reporting key findings.
- Generating new product ideas, enhancements to existing product and collating requests from both internal and external requestors.
- Undertaking market research and being an expert with respect to the competition.
- Evaluating new product opportunities for Company R&D from an audience and technology perspective.
- Analyzing internal systems and recommending enhancements to improve productivity.
- Working with marketing groups to implement campaigns.
Education
Microsoft Excel -
Udemy
ITIL Foundation -
Simplilearn
Product Management -
INSAID
Skills
- Order to cash processes
- Customer relationship management
- Process automation
- Team leadership
- Cross-functional collaboration
- Product development
- Sales forecasting
- Vendor management
- Regulatory compliance
- Idea development and brainstorming
- Operational risk management
Accomplishments
- Handling B2C and B2B sales for the APAC, Middle East, Asia, and Europe regions
- Closed major deals and followed up on business relationships with JP, Enterprise (Bulgaria), System (Jungar), E&3 (Singapore), Wisglobal (Australia), Jexahare (India), Credence (India), Innovaccer (India), CA YovOSI, E (Dubai), Vman Vil Company (Vman), National Center for Privatization (Saudi), Government of Sharjah Economic Development (Sharjah), Japan Integrated YasiRcation and Power Company (Saudi), etc
- Voted Award as Best Employee and Team Player in the years 2015 and 2016
- Certified as a Sales Professional in 2015 and 2016
- Awarded as Star of the quarter in 2024 and best debut in 2024
Languages
- English
- Hindi
- Punjabi
Affiliations
- Dancing
- Learning to swim
- Cooking
Timeline
Operations Specialist
Leadsquared
10.2023 - Current
Assistant Manager
Koenig Solutions Pvt Ltd
12.2022 - 06.2023
Business Development Manager
Upgrad Knowledgehut Pvt Ltd
08.2021 - 08.2022
Customer Service Executive
24/7 Inc.
06.2021 - 01.2022
Sr. Associate Business Manager
Simplilearn Solution Pvt Ltd
03.2021 - 08.2021
Senior Executive - Operations
AEGIS
01.2021 - 12.2021
Microsoft Excel -
Udemy
ITIL Foundation -
Simplilearn
Product Management -
INSAID
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