Rumina Marwaha
head of department Canada
amritsar
Summary
Accomplished Head of Department at Saga Studies, adept in team management and technical knowledge, significantly contributed to business growth through strategic planning and process improvements. Demonstrated excellence in fostering professional development and client satisfaction, with a proven track record in enhancing relationships and operational efficiency. Expert in employee management and problem-solving, achieving notable advancements in departmental objectives.
Overview
8
8
years of professional experience
Work History
Head of the Department
Saga Studies
01.2023 - Current
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
Senior Counselor
Saga Studies
01.2021 - 12.2022
- Enhanced client relationships by providing personalized and empathetic counseling services.
- Implemented evidence-based therapeutic techniques to foster positive change in clients'' lives also to deliver knowledge regarding different universities and colleges in canada and another countries.
- Assisted clients in identifying personal strengths, building resilience, and overcoming obstacles.
- Developed comprehensive treatment plans to address clients'' unique needs and goals.
SDS Counselor Canada
Ess Global
06.2020 - 12.2020
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Guided clients in developing skills and strategies for dealing with problems.
Counselor
Solution Consultants
06.2016 - 01.2020
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Guided clients in developing skills and strategies for dealing with problems.
Education
No Degree - Accounting Technology And Bookkeeping
Tally Amritsar
Amritsar 04.2001 -
Bachelor of Commerce - Commerce And Management
Khalsa College For Women
Amritsar 04.2001 -
High School Diploma -
Punjab Scool Education Board
Amritsar, India 04.2001 -
Skills
Team Management
Technical knowledge
Ethics and integrity
Training facilitation
Program assessment
Student Support
Team Supervision
Problem-Solving
Operations
Employee Management
Sales Reporting
Languages
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Head of the Department
Saga Studies
01.2023 - Current
Senior Counselor
Saga Studies
01.2021 - 12.2022
SDS Counselor Canada
Ess Global
06.2020 - 12.2020
Counselor
Solution Consultants
06.2016 - 01.2020
No Degree - Accounting Technology And Bookkeeping
Tally Amritsar
04.2001 -
Bachelor of Commerce - Commerce And Management
Khalsa College For Women
04.2001 -
High School Diploma -
Punjab Scool Education Board
04.2001 -
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