Rumita Dhar
Senior Product Manager
Bengaluru
Summary
Experienced Senior Product Manager with a proven record of driving innovation and delivering impactful solutions in the technology sector. Expertise in leading cross-functional teams to launch products and streamline operations. Ready to leverage leadership and expertise to drive success in product management roles.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Senior Product Manager
Exxat LLC
10.2023 - Current
- Designing & collaborating with engineering to ensure product readiness for the launch of Network product and Site module
- Curating relevant artifacts for Sales, Marketing, Onboarding, and Support teams enablement.
Group Product Manager
HighRadius Corporation
01.2023 - 09.2023
- Delivered initiatives to continuously evolve automation algorithms built to ensure less than 10% clients are in red status
- 50% of inflight & 80% of live clients met Guarantee Minimum Automation for all automation metrics in scope
- Took lead in integrating Automation algorithms with the Deductions Cloud Solution using Python web service
- This strategic move enables us to efficiently scale our automation algorithms across more than 70+ clients as part of the 'Speed to Value' initiative
- Successfully delivered 3 Automation use cases on Cash Application Cloud Solution to improve Remittance data capture and Customer Identification with projected impact of 10%+ on an average on Header Level Hit Rate
- Increased Header Automation by 48% for Pilot clients in production
- Conceptualized and built Generic Parser capable of extracting Key-Value and Table information with an accuracy of 60% on Text-Based PDFs in English across the below Cloud Solutions to eliminate time spent to build custom parsers for every client
- Deductions - Template agnostic parsing Claims for European clients for long-tail customers to support low code framework
- Credit - Parse Financial documents (Balance sheet, Income statement, Cash flow statement) to enable Credit analysts
- Cash Application - Template agnostic parsing Remittances to eradicate effort spent by consultant on custom parsers
- Led the development of Automation IP to deliver a 40% accuracy in Spanish and solving the Customer Name Identification for long-tail customers leading to reduction of manual effort spent by consultants to identify customers during inbox setup
- Supported value realization for AI Payment Date Prediction by maintaining 60% average accuracy across 80+ clients
- Coached and supervised 6 Product Analysts to drive initiatives across Deductions and Cash Application cloud products.
Senior Product Manager
HighRadius Corporation
01.2022 - 01.2023
- Led a strategic product endeavor to improve NPS by improving automation value realization for the top 50% of ARR clients
- Collaborated with Product leader to conceptualize & build a child team for Value Consulting Services
- Collaborated directly with CXOs to craft new data-driven user journeys for clients & data-driven implementation methodology for consultants; thus reducing the design & hypercare timeline by 30% and improved automation by 40% for Deduction
- Conceptualized & built a proprietary algorithm to attain 80% automation of Claims linking to Deductions for 50+ clients
- Designed a pattern extraction algorithm for Reason Code; patterns were then translated into a comprehensive rule library containing over 1200 rules for the top 33 retailers; improving reason code automation from 50% to 90% across 80+ clients
- Enhanced Non-Trade deduction research user journey 20+ clients by building algorithms to generate rules that identify the corresponding Sales invoice and Proof of Delivery for 70%+ of the deductions
- Delivered compelling trade user journey for 15+ clients by building patent pending funneling algorithms that automatically identify the matching retail trade promotion program with a confidence score against which the deduction can be settled
- Constructed a robust pipeline for AutoML and Auto-deployment, streamlining the processes of model building and deployment
- Leveraged Python Web Service [flask] which led to a 50% reduction in model-building time and a 68% reduction in deployment time
- Collaborated with the Content team to deliver Deduction & CashApp configuration guide (2500+ pages) within 2 weeks
- Crafted Design & Configuration playbooks & training materials for consulting & customer value to drive Data Driven methodology
- Supervised 4 Product Analysts for domain understanding, identifying problems, building solutions & delivering value.
Product Manager
HighRadius Corporation
01.2020 - 01.2022
- Conceptualized & built Autonomous Deductions user journey that leads to faster identification and recovery of invalid deductions
- Worked with 3 marquee clients to drive adoption of Autonomous deductions; thus leading to case study showcase at Radiance 2021
- Scaled AI Invoice Prediction Payment Date use case to drive 1000+ collectors across 30+clients towards proactive and effective collection
- Designed a framework to generate explainable parameters and added more intuitive features
- Enhanced Exception Handling experience for Cash Application analyst by using AI model to auto-generate the missing remittances
- Improved data capture by 5% for Image Remittances through line item recommendations by in-house built AI model
- Lead the AI and ML client adoption program that consisted of 'AI education', 'move the mind exercises','User Training' & 'Value Delivery' for clients
- Leveraged Pendo to measure adoption for AI Deductions better through defining user workflows
- Co-Designed use-case-specific Machine Learning Engineering Playbooks for driving faster productivity and scaling
- Program managed 100 interns and full time employees to scale and deliver 100+ live models across all use cases in production
- Coached and supervised a Product analyst to prioritize the right problem statements and program manage clients on Collections
- POC for Consulting, Customer Success, and Sales for anything and everything under AI/ML adoption.
Assistant Product Manager
HighRadius Corporation
05.2019 - 01.2020
- Instituted Advanced RPA as a horizontal product team to provide 20%-40% productivity across Deductions & Collections products
- Launched the following new RPA use cases and achieved the Zero to One journey
- Deduction: Automated Denial Deduction Correspondence to A/P portals
- O Collections: Automated tracking of Invoice Status and Payments from A/P portals
- Enhanced low code RPA framework to deliver a web bot in 5 days and an email bot in 1.5 days
- Built the foundation ARPA playbook for scaling the RPA bot engineering team to deliver 300+ agents in 6 months
- Delivered algorithm to measure the accuracy of RPA engine per use case
- Cross Product Initiatives: Instituted Machine Learning track as a product center of excellence unit at Bhubaneswar.
Product Analyst
HighRadius Corporation
05.2018 - 05.2019
- Defined Product Goals & Initiatives to automate 20%-30% of a deduction analyst's activities: searching, collating, indexing & capturing relevant data from Claim documents through RPA bots; thus enabling automation of research activities
- Built 100+ bots across Claims and Proof of Delivery use cases; serving 80+ clients
- Conceptualized and designed low code aggregation framework to capture data from claims of varying templates
- (.pdf & .csv) Designed and delivered self-service admin workflows to enable a consultant to search & schedule a bot
- (Web, Email, FTP as sources) Lead the POC for NLP and algorithm driven intelligent & generic data capture to solve the long tail business problem for the EMEA market
- Enhanced CPA platform to capture claim data in multiple languages
- Delivered the first command center module that enabled support to proactively monitor and flag bot failures
- Bot failures data patterns resulted in backlog features such as email notification for password updates
- Enabled sales to instantly pull claim documents from web portals of prospects during a demo session; thus accelerating revenue
- Program managed the sales enablement sessions (demo environments, scripts and product enhancements) across all cloud applications.
SDE, Intern
HighRadius Corporation
01.2018 - 05.2018
- Developed full-stack code for rendering all 5 HighRadius Cloud Applications (buttons, validation messages, etc) in other languages
- Build the end-to-end Export/Import workflow that enabled the Product Documentation team, External Translators, and Product Managers to administer the process of loading the translation values into the application
- Training POC for OverOps tool: Learned and trained fellow interns on proactively identifying coding issues in production using OverOps
- Also, worked on encryption of sensitive data in log files.
Education
Bachelor of Technology - Computer Science and Engineering
National Institute of Technology, Patna
01.2014 - 04.2018
Intermediate - Science Stream
Kendriya Vidyalaya No.3 AFS Chakeri, Kanpur
01.2012 - 04.2013
Matriculation - undefined
Shree Vallabh AshramM.C.M. Kothari IGR School, Gujarat
01.2010 - 04.2011
Skills
Product Thinking
Defining User Journey
Stakeholder Management
Competitive Market Analysis
Accomplishments
- Manager of the Year (2021), Women of the Year (2021, 2020), Fresher of the Year (2018), Team of the Year (2021).
- Assistant Coordinator of Badminton in Intramural Sports-2017. Assistant Coordinator of Stage Management Committee in Techno-Cultural Fest-2017. Represented college at NIT Conclave 2016 held at NIT Rourkela.
- Received Scholarship for All India Rank 55 in Science Olympiad (2007).
- State player in Badminton (2010), State player in Yoga (2007, 2008), and Regional player in Volleyball (2012).
Timeline
Senior Product Manager
Exxat LLC
10.2023 - Current
Group Product Manager
HighRadius Corporation
01.2023 - 09.2023
Senior Product Manager
HighRadius Corporation
01.2022 - 01.2023
Product Manager
HighRadius Corporation
01.2020 - 01.2022
Assistant Product Manager
HighRadius Corporation
05.2019 - 01.2020
Product Analyst
HighRadius Corporation
05.2018 - 05.2019
SDE, Intern
HighRadius Corporation
01.2018 - 05.2018
Bachelor of Technology - Computer Science and Engineering
National Institute of Technology, Patna
01.2014 - 04.2018
Intermediate - Science Stream
Kendriya Vidyalaya No.3 AFS Chakeri, Kanpur
01.2012 - 04.2013
Matriculation - undefined
Shree Vallabh AshramM.C.M. Kothari IGR School, Gujarat
01.2010 - 04.2011