Rumpa Biswas

1. Leadership: Oversee the IT service desk team, providing guidance, coaching, and mentorship to ensure excellent customer service, and technical support.
2. Technical Expertise: Provide advanced technical support for IT systems, applications, and infrastructure, resolving complex issues, and escalating problems to specialized teams when necessary.
3. Incident Management: Manage incident resolution processes, ensuring timely and effective solutions to minimize downtime and impact on business operations.
4. Problem Management: Identify root causes of recurring incidents, and implement solutions to prevent future occurrences.
5. Service Improvement: Continuously monitor and improve service desk processes, implementing changes to enhance efficiency, quality, and customer satisfaction.
6. Communication: Liaise with stakeholders, including IT teams, management, and end-users, to ensure clear communication, and effective issue resolution.
7. Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support the service desk team, and improve customer self-service capabilities.
8. Metrics and Reporting: Track and analyze key performance indicators (KPIs), providing insights and recommendations to improve service desk performance and customer satisfaction.

• Communicate with stakeholders to understand their requirements.
• Develop and analyze functional specifications.
• Design efficient IT systems to meet business and technology needs.
• Coordinate developers to build and implement technology solutions.
• Integrate multiple systems and reconcile needs of different teams.
• Gather feedback from end users about system performance.
• Plan and oversee projects (e.g. upgrades, hardware/software installations).
• Provide advice and technical training.
• Keep abreast of technology trends and developments.

• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.

• Counseling Students/client for abroad education all over the world.
• Manage data and follow up students over the phone and others media.
• Manage all essential data related to visa purpose.
• Provide end to end education loan and financial support.