Runa Choudhary
Consulting Manager
Delhi, NCR
Summary
13+ years of experience in Contact Center transformation with specialization in Speech Analytics Consulting, Functional & Strategy Consulting, Process/Digital Transformation, and Customer Experience Automation.
Overview
13
13
years of professional experience
Work History
Management Consulting Manager
Accenture
10.2021 - 10.2023
Specialize in Speech Analytics and consulting within various industries and clients.
Delivered Discovery and Design on Contact Center Migration for multiple clients.
Delivered multiple projects on Automation using the Speech Analytics technology.
Extensive exposure and experience around team management, project delivery, customer journey mapping, process transition, functional consulting.
Senior Manager - Process Excellence
Rsystems India Pvt. Ltd.
02.2011 - 10.2021
Successful delivery of multiple Speech Analytics projects for various industries.
Complete ownership and responsibility of team management and project delivery.
Responsible for delivering speech based advanced Reporting and Dashboards for various clients.
Education
MBA - Business Administration
Institue Of Management Technology
Ghaziabad 04.2001 -
Skills
Operations Management
undefinedTimeline
Management Consulting Manager
Accenture
10.2021 - 10.2023
Senior Manager - Process Excellence
Rsystems India Pvt. Ltd.
02.2011 - 10.2021
MBA - Business Administration
Institue Of Management Technology
04.2001 -
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