RUNA DAS

1) To increase OP Patient to IP conversion conversion.

2 ) Maintaining Estimation list and updating with admission status remarks. Communicating with the patient to counsel regarding the admission status. Resolving the high cost issues with approval to the respective team.

3 ) To increase review and rating of Hospital through Video testimonial.

4) Coordinate for Video Consultation on a daily basis of Bangladeshi Patient.

5) Assist the Bangladesh patients to translate all the information provided by the doctor in Bengali Language.

6) Follow up with all IP patients post admission and surgery to enhance patient satisfaction and better mapping of Patient Journey.

7 ) To increase Google Reviews and Rating of the Hospital. 8) Patients coming from Bangladesh to have their digital footprints with us. Accurate registration of patient with their proper Bangladeshi What's app number, email ID, Indian number, correct passport number. Guiding them to use the app to booking their preferred consultation. Guiding the patient to use NH care app to check their Investigation Results. End to end support to check investigations report status. If anyone can not access the Application then provide them printed copy or mail all reports.

9) Follow up with the patient to ensure reason for pending admission, resolve the issues and admit the patient. To calculate the conversion rate for the previous month. Estimation list follow up and conversation need to taken care of.

10) Assist patient for change of institution/ miss out of immigration stamp.

11) Managing a team of seven people requires effective leadership quality along with constant coordination with other steak holder for a smooth process.

• Achieve revenue target for MSMC
• Work with Operations Team at units ( MSMC ) and INFORMATION CENTER in Bangladesh to provide hassle free experience to the Patient
• Perform assigned work accurately and completely in the targeted time
• Attending all kind of queries for potential conversion
• (WEB/ MAIL / PHONE / FB) Increase query vs conversion ratio providing correct estimation and Constant follow up
• Patient counselling and repeated follow-up and assistance on travel to the preferred branch of NH
• Constantly in touch with the consultants
• Organizing consultation with doctors (virtual platform) Maintain patient tracker
• ( BMT, KTP ) Escalation and resolve the issues of patients
• Helping team members on time to time to finish work in the targeted time
• Issuance of Medical Visa Invitation Letter
• Counselling patients for OP - IP conversion
• ( Estimation tracker )

• Responsible for all activities at CORPORATE DESK
• ( CORPORATE, INTERNATIONAL, SIKKIM GOVT, WBHS ) Patient counseling ( OPD, IPD ) TAGGING of all IPD patient's ( CPORPORATE, SIKKIM GOVT ) PREPARING and SENDING ESTIMATION for all CORPORATE patients
• Follow up of APPROVAL for all CORPORATE patients
• Tracking bill value for all WBHS patients on a daily basis
• Sending intimation for WBHS patients if Bill value cross 2.5K, High value drug, More than 2 procedures etc
• Responsible for OPD, IPD REIMBURSMENT process for all Corporate and Scheme Patients
• BILL SUBMISSION PROCESS at WBHS Portal
• DOCUMENTATION of all CORPORATE and SCHEME patients
• Responding all WRITETOUS mails ( Resolving complains / Early Report dispatch / Doctor's Appointments/ All kind of query )TAT 24hrs
• Visa invitation, FRRO Regulation for INTERNATIONAL patients
• DOCUMENTATION for all COVID staffs
• ( last year insurance process done ) MIS preparation and timely submission .

• Handling daily operations
• Co coordinating with Corporate Query team (Bangalore)
• Query handling
• Preparing cost break up and counseling patients for Surgery, Chemo Therapy and Radio Therapy
• OT coordination
• Coordinating Medical Tourism
• Coordinating with Consultants, OPD, IPD, Pharmacy and Pathology
• Responding all mails
• MIS preparation and timely submission
• Revenue Tracking (IPD, OPD)
• Visa invitation, FRRO Regulation, Video Consultation .

• Handling daily operations
• Query handling
• Patient counseling for estimation
• OT coordination
• Floor management
• Responding to mails
• MIS preparation and timely submission
• Revenue Tracking (IPD, OPD )
• Patient counseling (Consultation > Investigation > Admission > Discharge)
• Coordinating with different Departments, Doctors, Speciality clinic, OPD, IPD, Pathology and other departments for focused service to patients
• Visa Invitation, FRRO Regulation, V Con, Web reply
• Attending queries from patients and management staff
• Action taken over patient feedbacks, analyzing their grievances and assessing scope of improvement
• Standardizing marketing call center ( 033 - 71727172 ).

• Team Leader (corporate sales)

• Tele Sales Executive

• Patient Coordinator

• Office Assistant