Runa Dutta Bhowmick

Work History

SBI Sec Cap Ltd

08.2019 - 11.2019

Led employee relations through effective communication, coaching, training, and development.
Evaluated employee performance. Also coached and 35 team members, increasing quality of work and employee motivation.
Implemented training programs to maximise team member development and potential.
Cultivated positive, productive team environments, resolving conflicts quickly.
Facilitated meetings to communicate team performance goals and results.
Delivered regular team meetings for aligned work towards common goals.
Recruited and trained high-performing team members, maintaining optimized customer service.
Aligned team goals and objectives with organizational strategy, aiding business growth.
Coordinated team collaboration to share ideas and build best practices.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Standard Chartered Bank

06.2016 - 03.2017

Collaborated with sales and marketing departments to support client acquisition.
Identified and pursued valuable business opportunities to generate new company revenue.
Established and maintained highly effective relationships with clients to drive growth.
Translated customer needs into solution requirements.
Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Identified business development challenges and customer concerns for proactive resolution.
Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Communicated directly with customers to build strong business networks and relationships.
Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.

ICICI Bank Ltd

05.2012 - 02.2016

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Managed and Handled high level escalations by Wealth Clients to retain high value customers and eventually adding to company profits.
Met and exceeded sales growth for 3 consecutive years by creating consistent pipeline.
Handling major Forex transactions like inward and outward remittances, issuing foreign currency to HNI Customers.
Well versed with KYC norms, handled all audit scores of Wealth Department. Scoring 97% for Branch.
Involved in handling Risk Management and Team Management.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Addressed potential cancellations and offered catered solutions to retain accounts.
Kept accurate records to document customer service actions and discussions.
Researched and corrected customer concerns to promote company loyalty.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.