Travelling and exploring new places
Runa Dutta Bhowmick
Team Manager
Thane
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Team Manager
SBI Sec Cap Ltd
08.2019 - 11.2019
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance. Also coached and 35 team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Facilitated meetings to communicate team performance goals and results.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Coordinated team collaboration to share ideas and build best practices.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Business Development Executive - Priority Clients
Standard Chartered Bank
06.2016 - 03.2017
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue.
- Established and maintained highly effective relationships with clients to drive growth.
- Translated customer needs into solution requirements.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Identified business development challenges and customer concerns for proactive resolution.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Communicated directly with customers to build strong business networks and relationships.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
Customer Service Manager - Wealth Clients
ICICI Bank Ltd
05.2012 - 02.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed and Handled high level escalations by Wealth Clients to retain high value customers and eventually adding to company profits.
- Met and exceeded sales growth for 3 consecutive years by creating consistent pipeline.
- Handling major Forex transactions like inward and outward remittances, issuing foreign currency to HNI Customers.
- Well versed with KYC norms, handled all audit scores of Wealth Department. Scoring 97% for Branch.
- Involved in handling Risk Management and Team Management.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
MBA - Business Management
04.2001 -
BBA - Business Administration
04.2001 -
No Degree - Higher Secondary School
04.2001 -
Skills
Performance Coaching
Employee Upskill
Process Improvement
Business Development
Human Resources Management
Customer Service
Onboarding and Orientation
PMP Trained
Accomplishments
- Received multiple awards and recognition for retaining dormant clients.
- Achieved 2nd position in camaraderie event which was held PAN India.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Tax related issue of Priority client which led to good business with the client.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of 35 staff members.
Interests
Addicted to Music
Looking out for good Food
Timeline
Team Manager - SBI Sec Cap Ltd
08.2019 - 11.2019
Business Development Executive - Priority Clients - Standard Chartered Bank
06.2016 - 03.2017
Customer Service Manager - Wealth Clients - ICICI Bank Ltd
05.2012 - 02.2016
FDDI University - Govt.Of India - MBA, Business Management
04.2001 -
Lucknow University - BBA, Business Administration
04.2001 -
Loreto Convent - No Degree, Higher Secondary School
04.2001 -