Runal Mahesh Khanolkar
Pune
Summary
Dynamic Customer Experience Executive with a proven track record at One Card - FPL Technologies Pvt. Ltd. Skilled in complaint resolution and CRM software, I excel in delivering exceptional service and product knowledge. My adaptability and commitment to customer satisfaction have consistently enhanced client relationships and driven sales and service success.
Overview
2
2
years of professional experience
Work History
Customer Experience Executive
One Card - FPL Technologies Pvt.Ltd.
Pune
03.2023 - 03.2024
- Ensured that all customer queries were handled quickly and professionally.
- Assisted customers with product information according to established guidelines.
- Provided prompt and courteous service to customers via phone and email.
Brand Champion
Ola Cars Pune
Pune
11.2021 - 10.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided exceptional customer service throughout the entire sales process.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
Education
Bachelor of Engineering - Electrical Engineering
JSPM's Rajarshi Shahu College of Engineering
Tathawde, Pune07-2023
Maharashtra HSC Board - 12th Std
New Bharat English School & Junior College
Near Shivaji Nagar Station, Pune05-2018
Maharashtra SSC Board - 10th Std
Bharatiya Vidya Bhavan's SNVM Pune
S.B Road, Shivajinagar, Pune06-2016
Skills
- Customer service and support
- Product knowledge and sales
- CRM software proficiency
- Complaint resolution
- Inbound call management
- Adaptability
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer Experience Executive
One Card - FPL Technologies Pvt.Ltd.
03.2023 - 03.2024
Brand Champion
Ola Cars Pune
11.2021 - 10.2022
Bachelor of Engineering - Electrical Engineering
JSPM's Rajarshi Shahu College of Engineering
Maharashtra HSC Board - 12th Std
New Bharat English School & Junior College
Maharashtra SSC Board - 10th Std
Bharatiya Vidya Bhavan's SNVM Pune
Similar Profiles
Aniket TurkarAniket Turkar
Collection Manager at FPL Technologies Pvt.Ltd.Collection Manager at FPL Technologies Pvt.Ltd.
Diaa JangdaDiaa Jangda
Quality Executive Compliance (Repayments) at FPL Technology private limited (One Card)Quality Executive Compliance (Repayments) at FPL Technology private limited (One Card)
Priyanka PatilPriyanka Patil
Customer Experience Executive at FPL Technologies Pvt. Ltd.Customer Experience Executive at FPL Technologies Pvt. Ltd.
Abhijeet KulkarniAbhijeet Kulkarni
Sr. Technical Leader at KPIT TechnologiesSr. Technical Leader at KPIT Technologies
ROHAN BHOSALEROHAN BHOSALE
Senior Software Consultant at Company : AllStateSenior Software Consultant at Company : AllState