Rupa Nag
Kolkata
Summary
Dynamic professional with a proven track record in customer care and problem-solving at Platinumone Business Services. Skilled in fostering team collaboration and leveraging analytical abilities to boost customer satisfaction. Recognized for managing high call volumes while maintaining meticulous records, ensuring seamless customer experiences.
Overview
13
13
years of professional experience
Work History
Cyber Cafe Attendant
Spandan Cyber Cafe
Bansdroni
03.2024 - 12.2024
- Greet customers and assist them with computer usage and internet navigation.
- Provide support for basic technical issues to ensure a positive user experience.
- Handle cash transactions and manage the point-of-sale system.
- Maintain accurate records of daily transactions and generate sales reports.
- Maintain a clean and organized work environment.
- Ensure adherence to cybercafe policies and procedures.
- Collect and analyze customer feedback to improve services.
- Maintained cleanliness and organization of the cafe environment.
- Managed cash register transactions and customer payments.
- Coordinated with team members to resolve customer inquiries promptly.
Customer Care Representative
Platinumone Business Services Private Limited
Bansdroni
01.2019 - 01.2020
- Processed customer orders promptly and accurately to ensure customer satisfaction.
- Established and maintained effective communication with customers to resolve their queries and complaints in a timely fashion.
- Utilized problem-solving skills to identify customer needs and provide them with appropriate solutions.
- Monitored customer feedback to identify areas of improvement and suggest solutions.
- Follow up to ensure that appropriate actions were taken at the customer's request.
- Generating sales leads to developing into new customers.
- Manage large amounts of incoming calls.
- Follow communication procedures, guidelines and policies.
- Maintain detailed records of customer interactions, transactions, and feedback.
Teacher
Sandipan Kindergarten School
Baranagar
01.2012 - 01.2018
- Facilitated classroom activities to ensure that students were engaged and actively learning.
- Monitored student behavior to ensure a safe and productive learning environment.
- Collaborated with teachers and other staff members to devise student-centered learning plans.
- Developed and implemented effective classroom management strategies.
- Provided individualized instruction to students as needed.
Telecom Sales
SS Ventures Private Limited
Bansdroni
01.2023
- Answering all queries and questions regarding the company and product.
- Understanding customers' requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
- Preserve the company's reputation by handling grievances.
Education
Masters of Arts -
Vidyasagar University
05.2016
Bachelor of Arts -
CMJ University
07.2012
Higher Secondary -
West Bengal Council of Higher Secondary Education
04.2009
Secondary -
West Bengal Board of Secondary Education
03.2007
Skills
- Team collaboration
- Flexibility and adaptability
- Analytical problem solving
- Effective negotiation
- Active listening
Hobbies and Interests
- Reading
- Cooking
- Watching Movies
- Pet Care
- Meditation
Disclaimer
I, Rupa Nag, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
- Bengali
- Hindi
Personal Information
- Date of Birth: 12/31/90
- Nationality: Indian
Timeline
Cyber Cafe Attendant
Spandan Cyber Cafe
03.2024 - 12.2024
Telecom Sales
SS Ventures Private Limited
01.2023
Customer Care Representative
Platinumone Business Services Private Limited
01.2019 - 01.2020
Teacher
Sandipan Kindergarten School
01.2012 - 01.2018
Masters of Arts -
Vidyasagar University
Bachelor of Arts -
CMJ University
Higher Secondary -
West Bengal Council of Higher Secondary Education
Secondary -
West Bengal Board of Secondary Education