RUPA NV

Product Development Client Data Distribution

• Bangalore lead for Securities Services Product development organization with an overall scope of 30 resources.
• Led the establishment of Integrations & workflow Bangalore footprint to drive data strategy, instrument master harmonization & FinTech integrations. Hired & integrated 15 experienced resources to lead key global programs.
• Managed up to $8 MM Technology & Industry transforming commercial portfolio for Securities Services business and clients impacting competitive product offering.
• Global lead for Internal workstation with the objective of building consolidated exception management tool for Securities Services and create a seamless front-to-back experience for clients and internal user groups by bringing all participants onto a single extended framework, with data at its core.
• Consultative approach for Securities Services business, clients and Fintech partners in the areas of growth strategy, Target Operating Model (TOM) optimization.
• Build out of strategic cross functional platform that is part of the digitization journey for client service organization enabling optimized workflow & effective client relationship management.
• Built strong partnerships across the industry, including Fintech’s and industry utilities. Partnered with clients and product teams for Order Management Integration resulting in Industry first integration for JP Morgan & Fintech vendor.
• Ability to apply creative and critical thinking to solve complex challenges, define business trade-off’s as well as value while generating out-of-the-box solutions for the business.
• Strategic engagement with third-party vendors to identify partnership and integration opportunities, constantly evaluating solutions that best fit for our client’s needs.
• Drove the end-to-end product development lifecycle, from business case, prioritization, solution design, through to delivery, with full ownership of project outcomes.

Regional Lead Client Engagement & Transitions –Custody Middle Office

• Led the Middle Office Client Engagement and Transitions team of 20+ resources across Mumbai, Bangalore & Manila championing innovation & promoting development of strong focus on process improvement, risk management focused on delivering tactical/strategic solutions across datasets for operations processes (Trades, Cash, FX).
• Led the reporting automation leveraging Xceptor, eliminating 80% manual touch points in reporting resulting in 30 FTE efficiency (~$800K ROI).
• Remediation of 8 control gaps around fraud prevention by consolidating instruction capture for payments.
• Representing middle office for new deals, defining cost to serve, scope of services for new client & demos of tools.
• Build out location strategy as part of business resiliency & round the clock client coverage across Operations functions to enhance client excellence & time to market.
• Partnered with Product Development, Technology teams to deliver solutions for Instruction capture, Client Service Workspace and Fintech capabilities.

Business Strategy & Program Management for a $1.5 trillion landmark deal

Successfully program managed Tier 1 client conversion leading the hiring efforts of 60+ FTE with right experience and talent, defined Operating model for Custody & Fund accounting Operations teams in collaboration with Client implementation, Technology, Operations teams.

• Embedded cross functional risk governance frameworks ensuring early escalation and proactive resolution of client issues.
• Implemented product aligned steering committee objectives to ensure key business aligned objectives was in sync across functions, especially given the quantum of new business coming into the bank.

Held diverse roles at Goldman Sachs in Securities Operations, spanning Control and Quality Management, Equities Middle Office.

Control and Quality Management- Securities Operations

• Led Control and Quality Management Team to optimize controls, enhance efficiency, and elevate service standards and manage the firm's exposure to risk.
• Ensured account accuracy through daily exception monitoring and mitigated risk in post-settlement trade amendments and payments, contributing to process enhancements.
• Implemented stringent Risk Quotient models across teams to capture and highlight risk on a weekly basis.
• Client Relationship Management- Communicating key client requirements/service levels internally and collaborate with the Securities division to manage client expectations. Focusing on enhancing client experience and process compliance.
• Led the Client commission mgmt. team and build strong relationship with clients & the desk to manage the functions & deliverables effectively.
• Implemented an automated reconciliation solution contributing to 2 FTE save & invoice automation eliminating the risk of data breach & improved time to market.
• Coach, motivate, develop and train the next level of managers with effective leadership , & actively engaged in mentoring providing career guidance to associates across different divisions.
• Provide development opportunities and ensure that team members are adequately groomed to handle line management responsibilities, to establish effective succession/lateral movement planning.

Customer Data Integrity, an integral part of the order to cash cycle process.

• Manage & allocate requests to the team members & ensure requests are processed within SLA.
• Handle escalations from the internal requestors & work towards error resolution.
• Collate & publish, input and output quality parameters to effectively maintain data quality. Took the initiative of auditing the work done by the team members.
• Data management clean-up activities to maintain data accuracy