RUPA RAO
Hyderabad
Summary
HR operations, HR generalist, Project Manager !
An energetic and results-driven Human Resource Professional with over 10 years of experience including a rich 7-year track record in successfully executing diverse roles encompassing HR functions, Payroll Management, HRIS & HR Databases Management, Compliance & Statutory Management, Budgeting, Employee Grievance resolution, and HR Generalist responsibilities. Targeting Senior roles as HR Operations and Generalist or Project Manager.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Project Manager
InfoSync
2024.01 - Current
- Spearheaded the coordination and execution of projects across multiple departments including Accounts Payable, Sales and Use Tax, Revenue, Cash & Banking, and HRO, ensuring alignment with company objectives and client needs.
- Expert in Root Cause Analysis with a proven track record of identifying and resolving complex issues.
- Proficient in using RCA methodologies to drive process improvements and prevent recurring problems.
- Developed and implemented strategies to optimize processes and workflows, resulting in increased efficiency.
- Acted as a liaison between clients and internal teams, addressing inquiries, resolving issues, and ensuring client satisfaction.
- Collaborated with senior management to establish project priorities, allocate resources, and drive strategic initiatives.
- Introduced employee training programs to enhance skills and knowledge in HRO functions.
- Prepared project documentation, including status reports, meeting minutes, and presentation materials, to facilitate communication and alignment among stakeholders.
- Supported cross-functional teams in identifying project requirements, gathering data, and conducting research to inform decision-making.
Manager - HR & Compliance
HexaQuEST Global Pvt. Ltd.
2022.11 - 2023.11
- Served as primary point of contact for new hires (clinicians), addressing their queries and concerns during onboarding Presently serving as principal point of contact for new additions (clinicians), tending to inquiries and considerations throughout initiation phase
- Overseeing conclusive interviews and evaluations to assess candidates' profiles and alignment with contractual vendor prerequisites
- Proactively pinpointing potential compliance issues through thorough risk assessments and formulating strategies for their alleviation
- Ensuring adherence of clinicians on payroll to prevailing state laws and regulations, staying attuned to shifts in MSA and state-specific prerequisites, and implementing requisite adjustments
- Facilitating ongoing compliance training and education for workforce, fostering their comprehensive understanding and compliance with stipulations, potentially encompassing internal audits
- Specializing in the administration of credentialing on Vendor Management Systems (VMS) like Medifis, Stafferlink, and FocusOne, actively engaging in client interactions across associated centers to address compliance and onboarding concerns
- Conducting internal inquiries related to policy violations by employees or responding to raised issues by clients
- Remaining abreast of industry trends, regulatory shifts, and emerging compliance considerations
- Ensuring meticulous record-keeping and documentation using JOBDIVA, ensuring strict compliance with data protection and privacy regulations
- Contributing to design of Key Performance Indicators (KPIs) for team and structuring processes for optimized time utilization efficiency
- Participating actively in Joint Commission on Certification (JCC) process to secure license recognition from healthcare board of USA
Operations Manager - HR
FoxPro Tech Pvt Ltd
2022.03 - 2022.08
- Optimized workflows and adopted lean methodologies, yielding measurable efficiency gains and cost reductions
- Rigorously tracked key performance indicators (KPIs) to assess operational effectiveness and employee contributions, driving continuous improvement
- Deftly managed operational budgets, meticulously monitored expenses, and identified strategic cost-reduction opportunities
- Implemented comprehensive safety protocols and ensured unwavering adherence to all regulatory and industry standards
- Leveraged cutting-edge HRMS and tech solutions to safeguard employee data and enhance operational transparency
- Introduced an HRMS portal at the company, optimizing processes and effectively addressing employee queries to curb retention rates
- Achieved a remarkable 95% retention rate through a strategic onboarding process, utilizing Root Cause Analysis (RCA) to enhance departmental efficiency and client interactions
- Implemented crucial policies in a startup environment, contributing to the establishment of a robust organizational foundation
- Solely managed the HR department at Technodeed, earning the Best Performer Award for outstanding contributions, particularly in policy implementation
- Fostered open communication and close collaboration across departments, cultivating a high-performance culture that empowers and retains talent
- Navigated the legal landscape and guaranteed compliance with state laws and contractual obligations within the operational framework
- Crafted insightful quarterly and annual reports, translating operational performance data into valuable strategic guidance for senior management.
HR Manager
TechnoDeed IT Services Pvt Ltd
2020.04 - 2022.03
- Executed recruitment strategies for a high-caliber talent pool in managerial roles
- Recruited and guided 5+ account managers, achieving a 130% target
- Collaborated cross-functionally for precise invoicing processes
- Conducted audits through HRMS for policy compliance
- Managed HR desk, addressing policy and benefit inquiries
- Orchestrated background verifications to minimize attrition
- Solely managed payroll, appraisals, and compliance using HRMS
- Safeguarded databases, generating reports on HRMS
- Presented KPI reports in monthly CEO meetings.
Executive - HR (Payroll)
Cube fore Staffing
2016.01 - 2020.01
Business Development Associate
GO international careers
2008.01 - 2015.01
Education
Bachelor of Arts - Economics & Politics
Sikkim Professional University
Skills
Education Certification
- BBA, Sikkim Manipal University (pursuing)
- B.Sc. from Osmania University-2010
- Strategic Human Resource Management
Key Impact Areas
- HR Planning
- Policy Formulation
- Stakeholder Management
- Joining & Exit Formalities
- Retention Management
- Root Cause Analysis
- Payroll & Statutory Compliances
- Performance Management
- Team Building & Leadership
Personal Information
Date of Birth: 02/09/1988
Certification
Strategic human resource management
Timeline
Project Manager
InfoSync
2024.01 - Current
Manager - HR & Compliance
HexaQuEST Global Pvt. Ltd.
2022.11 - 2023.11
Operations Manager - HR
FoxPro Tech Pvt Ltd
2022.03 - 2022.08
HR Manager
TechnoDeed IT Services Pvt Ltd
2020.04 - 2022.03
Executive - HR (Payroll)
Cube fore Staffing
2016.01 - 2020.01
Business Development Associate
GO international careers
2008.01 - 2015.01
Bachelor of Arts - Economics & Politics
Sikkim Professional University
Strategic human resource management
Similar Profiles
Hazel Mary ShettyHazel Mary Shetty
Manager at InfosyncManager at Infosync
SUTIRTHA CHATTERJEESUTIRTHA CHATTERJEE
Senior Manager - Square Business Services at Infosync ClientSenior Manager - Square Business Services at Infosync Client
Bharathi RBharathi R
SME at Infosync (Square BPO Ltd)SME at Infosync (Square BPO Ltd)