RUPA SINGH
Service Counselor
New Delhi
Summary
Address:-77/2,paryavaranComplex,Saket.NewDelhi LocationPreference: Gurgaon/Delhi/NCR SYNOPSIS » An independent professional with over 3+ years of experience Customer Relationship Management-Currently associated with Think and Learn Private Limited » Professional experience in Domestic Sales and Marketing in Ed-Tech » Capabilities in implementing effective solutions to the customer’s needs with an aim to improve customer contentment and consequently customer loyalty » Praised at different companies for achieving the targets and delivering utmost results. » An effective communicator with good relationship building & interpersonal skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Think and Learn Private Limited
02.2022 - Current
- Key Deliverable: » Handling Customer queries for their Satisfaction and for Creating New Business Avenues
- Analyzing Competitor Activities and Reporting to Related Officers
- Deal with Face-to-Face counseling, Retention and refund » Totally into customer service
- Deal with post sale complete process » Work on Salesforce, tablea, Ameyo » Retain customer and provide them the best Services » Minimize the Refund as per KPI
Assistant Manager
ORGANISATIONSCAN, Sunstone Eduversity
04.2021 - 01.2022
- Key Deliverable: » Handling Customer queries for their Satisfaction and for Creating New Business Avenues
- Analyzing Competitor Activities and Reporting to Related Officers
- Increasing Sales through existing Corporate Clients and through New Client » Direct sales » Deal with Face-to-Face counseling
Marketing Officer
ICFAI University
09.2018 - 02.2020
- Key Deliverables: » Creating Marketing Campaigns
- Handling ATL and BTL Activities
- Identify New Potential Customers for Business Development
- Handling Customer queries for their Satisfaction and for Creating New Business Avenues
- Analyzing Competitor Activities and Reporting to Related Officers
- Increasing Sales through existing Corporate Clients and through New Client
Client Servicing Executive
SAMASTA MARCOM services Pvt.Ltd
01.2016 - 08.2016
- Use to build strong bonding with the new and existing customers
- Generate revenue for the company
- Resolving customer concerns within specified timelines
- Clientele: GOPALJEE ANANDA (BTL Activity), IDBI FEDERAL(Award Function)
Client Servicing Executive
DMAS Advertising and Communication Pvt. Ltd
05.2015 - 07.2015
- Key Deliverables: » Daily follow up with existing customer for order » Take the feedback of the customers
- Suggested various branding solutions to the clients
- Travelled to different locations to get the closure of the deal
- ACHIEVEMENTS AND ACCOLADES
- AT ICFAI UNIVERSITY » Successfully attained the targets given to me
- Boasted with Employee of the Month Award for excellent work performance
- Worked on news bulletin as class project
- Worked on panel discussion as class project
- Worked as a moderator in the annual fest of Sharda university “CHORUS” » Worked in “MEDIA MELA” inter branch fest.
Education
MBA - Advertising and Marketing Communications
Makhanlal Chaturvedi RASHTRIYA PATRAKARITA
01.2016 - 1 2018
Bachelors of Journalism and - Mass Communication
SHARDA UNIVERSITY
01.2013 - 1 2016
12th - undefined
Don Bosco
10TH - undefined
Vidyapith School
Skills
IT SKILLSundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Think and Learn Private Limited
02.2022 - Current
Assistant Manager
ORGANISATIONSCAN, Sunstone Eduversity
04.2021 - 01.2022
Marketing Officer
ICFAI University
09.2018 - 02.2020
Client Servicing Executive
SAMASTA MARCOM services Pvt.Ltd
01.2016 - 08.2016
MBA - Advertising and Marketing Communications
Makhanlal Chaturvedi RASHTRIYA PATRAKARITA
01.2016 - 1 2018
Client Servicing Executive
DMAS Advertising and Communication Pvt. Ltd
05.2015 - 07.2015
Bachelors of Journalism and - Mass Communication
SHARDA UNIVERSITY
01.2013 - 1 2016
12th - undefined
Don Bosco
10TH - undefined
Vidyapith School
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