Rupak R K

Work History

The Knowledge Academy

04.2024 - Current

Increased revenue by 36% through strategic upselling and cross-selling of additional products and services to existing client.
Developed and executed customized account growth strategies, contributing to a increase in customer portfolio size by close to 15% and expansion in customer lifetime value (CLTV) at 20%
Ensured Retention and Renewal rates at 33% every two months once, mitigating the churn rate.
Built strong relationships with key stakeholders & C-Level executives, acted as a trusted advisor, and ensured high levels of customer satisfaction across assigned accounts.
Leveraged customer data and feedback to identify and address emerging client needs, resulting in client engagement and satisfaction.
Coordinated efforts among sales, marketing, operations, finance, and other departments in order to effectively serve key accounts.
Optimized internal processes by streamlining communication between departments involved in servicing key accounts.
Conducted regular business reviews to showcase ROI, highlight new opportunities, and reinforce long-term value.
Negotiated favorable contract terms with clients, securing long-term partnerships and contributing to business growth.
Resolved problems with high-profile customers to maintain relationships and increase return base.
Managed and tracked upsell opportunities in CRM tools, maintaining accurate pipeline and revenue forecasts

Crio.Do

01.2021 - 04.2024

Successfully managed a diverse portfolio of 127 key accounts, ensuring client satisfaction and driving revenue growth
Cultivated strong relationships with key stakeholders driving customer satisfaction and serving as a trusted advisor to address evolving business needs.
Ensured renewal rates at 57%(Average) on quarterly basis.
Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
Streamlined internal workflows by collaborating closely with support teams such as marketing, sales operations and finance departments.
Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
Mentored junior team members in effective account management techniques, contributing to their professional development.

Furlenco

12.2018 - 06.2020

Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Achieved and exceeded company-defined sales quotas.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Met existing customers to review current services and expand sales opportunities.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Selected correct products based on customer needs, product specifications and applicable regulations.
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.