Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Rupak R K

Rupak R K

Assistant Manager - Key Account
Bengaluru

Summary

Dynamic and results-driven professional with 5+ years of experience in Key Account Management and Customer Success across SaaS, EdTech, and Consumer sectors. Proven expertise in client retention, revenue growth, and building long-term strategic partnerships. Known for delivering 36%+ upsell revenue, driving 85% renewal rates, and managing 125+ key accounts with precision and empathy. Adept in cross-functional collaboration, C-level stakeholder management, and QBRs. Passionate about solving customer pain points, increasing CLTV, and maximizing NPS.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Assistant Manager - Key Account

The Knowledge Academy
04.2024 - Current
  • Increased revenue by 36% through upselling and cross-selling tailored solutions.
  • Boosted customer portfolio size by 15% and CLTV by 20% through personalized strategies.
  • Achieved 33% retention rate every two months, significantly reducing churn.
  • Launched tailored onboarding programs that reduced ramp-up time by 18%.
  • Acted as a trusted advisor to C-level executives, ensuring satisfaction and long-term loyalty.
  • Collaborated with cross-functional teams to ensure timely execution and customer success.
  • Used CRM to maintain pipeline visibility and improve revenue forecasting accuracy.

Senior Key Account Manager

Crio.Do
01.2021 - 04.2024
  • Managed 127+ B2B accounts, ensuring high client engagement and satisfaction.
  • Delivered 57% average renewal rates quarterly through consistent QBRs.
  • Won 2x Best Account Manager Awards and the Revenue Machine Award.
  • Mentored 8-member team; team achieved 85% renewal rate.
  • Negotiated key deals and collaborated across teams to drive results.
  • Conducted in-depth QBRs with stakeholders to reinforce long-term value and retention.
  • Developed upsell playbooks that helped junior KAMs cross-sell effectively.

Inside Sales Specialist

Furlenco
12.2018 - 06.2020
  • Handled 150+ daily calls to build strong sales pipeline and close deals.
  • Converted casual leads into paying customers through consultative selling.
  • Consistently exceeded targets and contributed to customer loyalty.

Education

MBA - Marketing And Finance

CMS Business School , Bengaluru
04.2001 -

Bachelor of Commerce - Marketing And Finance

Jain University, Bengaluru
04.2001 -

Skills

Key Account Growth

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Accomplishments

  • Resolved product issues through consumer testing.
  • Supervised team of 8 folks ensuring a renewal rate at 85% as a whole for a quarter
  • Won Best Account Manager award for two consecutive times in two quarters

Certification

Sales Management Foundation

Timeline

Assistant Manager - Key Account - The Knowledge Academy
04.2024 - Current
Senior Key Account Manager - Crio.Do
01.2021 - 04.2024
Inside Sales Specialist - Furlenco
12.2018 - 06.2020
CMS Business School - MBA, Marketing And Finance
04.2001 -
Jain University - Bachelor of Commerce, Marketing And Finance
04.2001 -

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Rupak R K Assistant Manager - Key Account