RUPAL GOYAL
Toongabbie
Summary
Highly motivated Customer Service Representative with several years of experience. Skilled in managing, communicating, and greeting customers. Possessing exceptional people skills, able to handle customer issues with utmost care. Strong interpersonal skills and a proven ability to work both independently and as part of a team. Enthusiastic about enhancing expertise to ensure utmost customer satisfaction.
Overview
6
6
years of professional experience
Work History
INSURANCE SERVICE REPRESENTATIVE
MUFG GROUP
09.2024 - Current
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
CUSTOMER SERVICE OFFICER
MUFG GROUP
05.2024 - 08.2024
- Interacting with clients (Australian Super Fund)
- Delivering an experience aligned to fund rules and regulations.
- Delivering outstanding member experience by providing excellent customer service
- Anticipate member needs and take ownership for investigating complex member inquiries
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Officer
The Log Cabin
10.2023 - 05.2024
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service Representative
NSW Police Academy
09.2022 - 10.2023
- Maintained up-to-date knowledge of product and service changes.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative & Executive Chef
Cafe 5911
02.2021 - 09.2022
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Chef De Partie and Customer Service Representative
Bivianos Italian Restaurant
10.2018 - 02.2021
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality products for optimal menu offerings.
Education
Hold Certificate III, IV And Diploma - Hospitality Administration And Management
Lead College
Parramatta, NSW12.2021
Skills
- Empathy Development
- Motivational Skills
- Task Delegation
- Coaching Techniques
- Reliability
- Creative Solution Development
- Corporate Training Programs
- Documentation and Recordkeeping
- Video Conferencing
- Employee Performance Reviews
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Data Entry
- Self-awareness
- Professionalism
- Adaptability
- Critical Thinking
- Problem-solving aptitude
- Strategic Planning
- Microsoft Excel
- Microsoft Power-point
- Microsoft Outlook
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
INSURANCE SERVICE REPRESENTATIVE
MUFG GROUP
09.2024 - Current
CUSTOMER SERVICE OFFICER
MUFG GROUP
05.2024 - 08.2024
Customer Service Officer
The Log Cabin
10.2023 - 05.2024
Customer Service Representative
NSW Police Academy
09.2022 - 10.2023
Customer Service Representative & Executive Chef
Cafe 5911
02.2021 - 09.2022
Chef De Partie and Customer Service Representative
Bivianos Italian Restaurant
10.2018 - 02.2021
Hold Certificate III, IV And Diploma - Hospitality Administration And Management
Lead College
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