Rupal Mali
Mumbai
Summary
Dynamic Passenger Service Executive with Bird Worldwide Flight Services, adept at enhancing flight operations and ensuring safety compliance. Proven track record in strategic planning and team collaboration, leading initiatives that significantly improved customer service levels. Skilled in issue resolution and time management, committed to delivering exceptional passenger experiences.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Passenger Service Executive( Flight Controller)
Bird Worldwide Flight Services Pvt Ltd
Mumbai
10.2023 - Current
- Managed daily operations to ensure efficient flight service delivery.
- Oversaw compliance with safety regulations and operational standards.
- Trained new staff on procedures and customer service expectations.
- Collaborated with teams to streamline workflow and improve efficiency.
- Maintained accurate records of flight schedules and service requests.
- Assisted in resolving issues related to passenger services promptly.
- Developed and implemented strategies to increase executive efficiency.
- Organized and facilitated regular meetings with senior management teams.
- Led initiatives to improve customer service levels throughout organization.
Education
Banking Finance And Insurance - Banking And Finance
Maniben Nanavati Women’s College
Mumbai 06.2019 - 05.2022
Skills
- Flight operations
- Safety compliance
- Customer service
- Team collaboration
- Operations management
- Issue resolution
- Strategic planning
- Problem solving
- Leadership skills
- Time management
- Customer relations
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Beginner (A1)
A1
Timeline
Passenger Service Executive( Flight Controller)
Bird Worldwide Flight Services Pvt Ltd
10.2023 - Current
Banking Finance And Insurance - Banking And Finance
Maniben Nanavati Women’s College
06.2019 - 05.2022
Declaration
- I hereby declare that the above information given is accurate and true to the best of my knowledge