RUPAL MOHITE
Learning & Development Manager
Vadodara
Summary
Passionate hotelier with experience in the hospitality industry, specializing in quality assurance, learning and development, and human resources. Demonstrated expertise in front office operations and training. A proud graduate of a renowned hotel school, dedicated professional with a strong focus on delivering exceptional guest experiences and ensuring operational excellence.
Overview
16
16
years of professional experience
Work History
Learning & Development Manager
Novotel Hyderabad Airport
Hyderabad
07.2022 - Current
- As a Learning and Quality Manager in a hotel, my primary responsibility is to create and implement effective training programs that boost staff skills and elevate service quality
- I regularly assess our operations to ensure we meet industry standards and exceed customer expectations
- By monitoring performance metrics and facilitating workshops, I foster a culture of continuous improvement
- Collaborating with department heads, I identify training needs to maintain a consistently high standard of guest experience.
Assistant Learning & Quality Manager
Holiday Inn Goa Candolim
Goa
07.2021 - 07.2022
- As Learning and Development Manager, I develop training programs, assess performance, ensure compliance, and enhance guest experience through continuous improvement.
Assistant Training Manager
Crowne Plaza City Centre Pune
Pune
07.2020 - 03.2021
- Responsible for planning and execution of training, launch of new training programs, management training program, employee personal development programs, and employee engagement & CSR activities.
Assistant Training Manager
Radisson Blu Pune Hinjewadi
Pune
10.2018 - 09.2019
- Responsible for planning and execution of training, launch of new training programs, management training program, employee personal development programs, and employee engagement & CSR activities.
Assistant Training Manager
Crowne Plaza City Centre Ahmedabad
Ahmedabad
05.2017 - 04.2019
- Responsible for planning and execution of training, launch of new training programs, management training program, employee personal development programs, and employee engagement & CSR activities.
HR & Training Manager
The Fern Residency Rajkot
Rajkot
04.2017 - 09.2018
- Responsible for HR and training management, including planning and execution of training, employee welfare activities, POSH committee, and maintaining quality and guest satisfaction scores.
Front Office Manager and Incharge of Learning & Development
Compass India Support Services Pvt Ltd (Reliance Jamnagar Unit)
Jamnagar
09.2016 - 04.2017
- Responsible for front office management and learning & development, including planning and execution of training, launch of new training programs, management training program, employee personal development programs, and employee engagement & CSR activities.
Front Office Executive
Marriott International, Jaipur
Jaipur
10.2015 - 08.2016
- Responsible for front office operations and guest services.
Front Office Officer
Hyatt International Ahmedabad
Ahmedabad
02.2014 - 10.2015
- Responsible for front office operations and guest services.
Guest Relation Executive
Fortune Landmark by ITC, Ahmedabad
Ahmedabad
01.2011 - 11.2013
- Responsible for guest relations and ensuring guest satisfaction.
Front Office Assistant
Madhuban Resort & Spa
Rishikesh
01.2009 - 12.2010
- Responsible for front office operations and guest services.
Education
Hotel Management & Tourism - undefined
AIMS College of Hotel Management
GujaratSkills
Performance monitoring
Milestonescertifications
- Won the Asia's Most Valuable Property Trainer Award at the Accor L&D Boot Camp in 2024
- Got recognition for launching 'Dare to connect' training program and achieving training targets for the year 2019-2020 at Crowne Plaza Ahmadabad
- Got recognition in SWA - Radisson HR & Trainer's meet at Radisson Blu Pune Hinjewadi in 2019
- Got recognition for launching 'Yes I Can' training program and achieving training targets for the year 2018-2019 at Radisson Blu Pune Hinjewadi
- Won best Manager of the Year award for handling HR & Training at Fern Rajkot in 2017
- Got recognition as best soft skill trainer in West Zone at Compass India Pvt Ltd
- Got recognition for handling departmental training at Marriott Jaipur in 2016
- Got recognition for achieving training targets of department at Marriott Jaipur in 2016
- Won loyalty champion award for achieving highest enrollments at Hyatt Ahmedabad in 2015
- Won best groomed person award of the month twice at Hyatt Ahmadabad in 2014
- Won employee of the month 'Front of the house' at Madhuban Resorts & Spa in 2009
Disclaimer
I am looking forward to join a winning team to contribute towards the success of the organization and I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Marathi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
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