Rupali Chaudhary
Navi MUMBAI
Summary
Dynamic Technical Consultant with extensive experience at Orange Business, excelling in Microsoft Teams administration and call quality troubleshooting. Proven ability to enhance user experience through effective PowerShell scripting and network performance analysis. Strong collaborator with a focus on operational efficiency and customer relationship management, ensuring seamless communication across platforms. Seasoned Technical Consultant with deep understanding of business and technical requirements analysis, project management, and end-to-end system life cycle development. Have previously led successful software solutions deployment projects, consistently meeting professional objectives. Strengths include strong analytical abilities, problem-solving skills, and proficiency in a variety of programming languages. Notable for improving operational efficiency in past roles through innovative IT solutions implementation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Consultant
Orange Business
Navi MUMBAI
02.2022 - 12.2024
- Administered and supported the MS Teams platform to optimize user experience and functionality.
- Enabled Teams EV features for users in Microsoft Teams, streamlining collaboration processes.
- Configured user-specific policies and dial plans using PowerShell.
- Monitored user activity through Teams Admin Center to ensure seamless communication.
- Managed MS 365 admin center to verify license assignments.
- Resolved issues related to call quality, enhancing communication efficiency.
- Managed third-party communications, enhancing federation processes and ensuring smooth operations.
- Resolved file accessibility issues within Microsoft Teams, ensuring seamless collaboration and user functionality.
- Resolved issues related to Teams recording, ensuring seamless communication and collaboration.
- Developed and modified auto attendant and call queue announcements to enhance user experience.
- Diagnosed call quality issues by analyzing Microsoft network logs to identify and resolve underlying problems.
- Managed MTR devices and resolved video call quality issues, ensuring seamless communication.
- Directed the management of PBX audiocode phone sign-in and firmware upgrades in TAC.
- Ensured seamless user experiences through the integration of third-party apps with NICE IN Contact in Microsoft Teams.
- Tracked call traffic within OVOC to support seamless operational functionality.
- Troubleshot SIP call issues by analyzing Wireshark logs and verifying SBC connectivity, ensuring seamless communication flow.
Network Engineer Administrator
Simple2Call
Vashi
11.2019 - 01.2022
- Monitored network traffic to identify and resolve connectivity issues promptly.
- Managed Automatic Call Distributor (ACD) systems for multiple customers, ensuring seamless communication and operational efficiency.
- Monitored user call reports and proactively troubleshot network issues.
- Resolved call quality issues by analyzing network packets using Wireshark.
- Managed ACD user profiles by configuring settings and assigning numbers.
- Collaborated with vendors to address and resolve carrier-related challenges.
- Handled incidents by priority to uphold SLA commitments.
- Troubleshot and resolved IP telephony issues with PSTN carriers, enhancing network reliability.
- Monitored carrier traffic performance using CRM systems and escalated issues to carriers for resolution.
- Rerouted calls through alternative vendors to maintain seamless carrier service when primary vendor routes failed.
- Designed and implemented call attendant queues tailored to skill sets, ensuring seamless user integration.
System Administrator
Netizen Engineering
Navi MUMBAI
09.2017 - 11.2019
- Coordinated audio conference setups to ensure seamless communication across teams.
- Managed conference scheduling and maintained high call quality standards, optimizing team collaboration.
- Supported high-level conferences by arranging and conducting dry run calls.
- Collaborated with senior engineers and IT teams to manage network-related projects and incidents.
- Managed audio conference devices to ensure seamless communication and operational efficiency.
- Resolved call quality issues by effectively monitoring network traffic, enhancing overall system performance.
- Conducted proactive system monitoring and assisted users with troubleshooting.
Education
GED -
Bachelor of Computer Science
UNiversity Of Mumbai07-2017
Skills
- Microsoft Teams administration
- Call quality troubleshooting
- PowerShell scripting
- Network performance analysis
- PBX system management
- Customer relationship management
Certification
• Microsoft Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Azure Networking Technologies (AZ-700)
Timeline
Technical Consultant
Orange Business
02.2022 - 12.2024
Network Engineer Administrator
Simple2Call
11.2019 - 01.2022
System Administrator
Netizen Engineering
09.2017 - 11.2019
GED -
Bachelor of Computer Science