Rupali Gajanan Thorat
Worli,MH
Summary
To pursue a career in financial services industry, leveraging upon the experience gained over 17 years of professional exposure.
Specialize in Operational Risk, Internal Audit and Compliances, Financial Management, People Management, and Vendor management Expertise in managing entire gamut of operations comprising Clearing, Demat, Domestic Remittances, Client Service Desk Good inter-personal and communicational skills with proven capabilities in team management, relationship management and development and handling escalated customer complaints Excellent analytical skills Ability to support & create positive work environment that boosts team performance and extend support in critical times
Overview
2026
2026
years of professional experience
2005
2005
years of post-secondary education
4
4
Certifications
Work History
Compliance Forte
Axis Bank Limited
- Structure visit of the branches conducted to improve operational efficiency
- Handling queries and solution managers of various branches for Internal and Concurrent Audits
Internal Audit – Team Lead Quality Checking
HDFC Bank Limited
09.2022 - Current
- Set up team for performing quality checking of Internal / concurrent audit reports
- Performing quality checking of overall governance
- Common QC observations are shared with Regional Heads to ensure minimization of irregularities and to maintain parity amongst best audit practices
- Ensuring audit template and SAP is updated regularly
Business Continuity Planning (BCP)
Axis Bank Limited
11.2019 - Current
- Effectively handled pandemic situation in very short span of time. Ensured Business continuity at all the critical as well as not critical departments of the bank.
- Provided key inputs to ensure sustainable Business continuity plan for bank.
- Responsible for creating and maintaining the BCP framework in line with the ISO 22301 standards and regulatory guidelines.
- Proactive identification of significant continuity risk and appraise stakeholders with proposed mitigation plans through Risk and control assessment mechanism.
- Reviewing the robustness of business continuity framework with the senior management.
- Act as a resilience point of contact for all the Business unit and overseas stakeholder and senior management
- Manage crisis management framework training and awareness of emergency response team.
- Supporting BCM audits – external and internal.
Operational Risk (RM)
Axis Bank Limited
10.2016 - Current
- Carried annual RCSA, to fix the control gaps at ground
- Control testing was done for new process products launched
- Evaluated and participated in PMC (Product/Process Management Committee) CMC (Change Management Committee)
- Thematic studies were carried out to sharpen the controls to mitigate the risk
- Quality assurance reviews of incidents, loss data and near miss
- Participations in projects to ensure controlled deliver with reduced risk appetite and evaluating control strength after delivery
- Provide a forum for active discussion and constructive challenge of the key Risk indicators
- Support various elements of the business providing a good amount of change and growth
Audit Expertise – Retail Assets
Axis Bank Limited
06.2013 - 10.2016
- Scheduled audits and examined records and reports of PAN India retail assets canters to determine regulatory compliance
- Perusing various data for deficient controls, duplicated effort, extravagance, fraud, and non-compliance to management policies, ISO guidelines, laws & regulations
- Conferred with Bank officials about implementation of procedures and policies to comply with new and revised guidelines
- Handled centralized concurrent audit of retail assets. Since planning till execution. Manual audit reporting was migrated into soft form
- Internal Audit reports are scrutinized with data / trend analysis
- Follow up with for various statements, MIS, various data collations for onward submission to Chief Audit Executive, concerned department heads and internal audit seminars
Operational Proficiencies
Axis Bank Limited
06.2010 - 10.2016
- Handled Retail banking Front Desk - Operations, customer complaints, locker operations, outward clearing, OSC, Demat operations, legal cases, death claim cases & ensuring quality services is delivered to the customers
- Checking of account opening forms & ensuring the accounts are opened without any discrepancies. Opening of account with proper KYC norms
- Taken a lead to handle all audit and compliance related issues at the branch. Resulting growth in overall operation efficiency of the branch and same is maintained
- Managing business development activities entailing mapping of new market segments and developed them for attainment of periodical targets; managed the appointed agencies, a team of people and monitored completion of targets
- Managing / servicing existing client relationships and grew the CASA of this portfolio
- Maintaining excellent relations with clients, offering customized solutions to meet client’s requirements and boost organizations’ business
Education
M.com -
University of Mumbai
B.com - undefined
University of Mumbai
H.S.C - undefined
Kirti M .Doongursee College
S.S.C - undefined
Shardashram Vidyamandir
Skills
Self-motivated
Certification
Certified Lead Implementer Professional for ISO 22301:2012 Business Continuity Management Systems (BCMS)
Functional Strengths
- Operational Risk
- Internal Audit
- Compliance
- Core Banking Operations
- Vendor Management
Linguistic Abilities
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 09/20/82
Professional Highlights
- Team Lead – Quality Checking Internal audit team, HDFC Bank Limited, 09/01/22
- Received award from MD Axis Bank Limited, For excellent contribution during COVID management, 01/01/21
- Elevated as Assistant Vice President, 04/01/20
- Entrusted with additional responsibility to handle Business Continuity Planning (BCP) during Covid, 11/01/19
- Elevated to RM – Operational Risk, 10/01/16
- Elevated to Senior Manager IAD - Retail Assets, 06/01/13
- Elevated to Manager Retail Banking Operations, 06/01/10
- Elevated to Deputy Manager in Compliance Team, 05/01/08
- Joined as Executive in Internal and Audit department (IAD) – Liabilities, 10/01/06
Timeline
Internal Audit – Team Lead Quality Checking
HDFC Bank Limited
09.2022 - Current
Business Continuity Planning (BCP)
Axis Bank Limited
11.2019 - Current
Operational Risk (RM)
Axis Bank Limited
10.2016 - Current
Audit Expertise – Retail Assets
Axis Bank Limited
06.2013 - 10.2016
Operational Proficiencies
Axis Bank Limited
06.2010 - 10.2016
B.com - undefined
University of Mumbai
H.S.C - undefined
Kirti M .Doongursee College
S.S.C - undefined
Shardashram Vidyamandir
Compliance Forte
Axis Bank Limited
M.com -
University of Mumbai
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