Technical Program Manager - Privileged Access Management (CyberArk)
Feb 2025 – May 2025
- Led CyberArk-based Privileged Access Management (PAM) initiative, aligning with BT’s enterprise-wide cybersecurity transformation and Zero Trust strategy
- Directed an offshore delivery team comprising cybersecurity, engineering, and compliance professionals, while coordinating with on-site SMEs, solution architects, and security officers
- Delivered scalable PAM features including privileged account vaulting, session monitoring, and automated credential rotation
- Enabled privileged access governance across 280+ business-critical applications and 7,600+ privileged accounts
- Collaborated with BT UK, CISOs, and global application owners to standardise PAM deployment, compliance alignment, and risk governance
- Produced executive dashboards, audit documentation, risk logs, and SteerCo milestone reporting
- Contributed to roadmap shaping and budget planning for future PAM expansion phases
- Oversaw day-to-day delivery operations, ensuring milestones, issue resolution, and resourcing across geographically dispersed teams
- Enhanced delivery effectiveness by introducing structured workflows and reporting cadence to support security operations center (SOC) coordination
Program Engagement Manager – Global IAM/Cybersecurity
Jan 2024 – Present
- Lead global Identity & Access Management (IAM) program across 24 business units of SHVE
- Drove strategic planning and commercial approvals for a €17.5M multi-year cybersecurity roadmap
- Ensured alignment between delivery teams, global business heads, and cybersecurity objectives
- Established program delivery standards, vendor coordination, and long-term roadmap planning
- Managed cybersecurity delivery lifecycle including vendor SLAs, program health tracking, and change request governance
- Championed operational improvements by streamlining IAM delivery operations across all business lines
Program Delivery Manager – Legacy Modernization Program
Jul 2023 – Dec 2023
- Led $3M legacy modernization program aligned with enterprise cloud-first and architecture standards
- Owned end-to-end delivery planning, modernization execution, and program performance tracking
- Oversaw modernization of core financial systems using Angular, Spring, and Java on FSCP Azure PaaS
- Conducted SteerCo sessions and delivery board reviews, ensuring stakeholder alignment and milestone adherence
- Directed operational transition with focus on UAT, production readiness, and post-go-live stabilization
- Streamlined delivery checkpoints and cross-functional coordination to optimize release cycles and cost efficiency
Program Manager – T&T and Core Banking Migration
2021 – 2023
- Oversaw 3 critical migration projects including Vision Plus Triad to SAS ID for Hong Kong, Malaysia, and Vietnam
- Managed client programs worth $1.8M across UK and APAC; led Mainframe, Java, Oracle, and SAS ID teams
- Delivered seamless transitions with cross-market regulatory alignment and governance reviews
- Orchestrated delivery coordination and issue triaging with business, risk, and operations stakeholders
Delivery Manager – Retail Digital Projects
2020 – 2021
- Delivered 2 digital initiatives valued at $0.5M, leading teams using .NET, Azure DevOps, MongoDB, and Power BI
- Aligned delivery timelines with strategic goals of Sainsbury’s e-commerce operations
- Coordinated business readiness, release cutover, and hypercare operations
Program Delivery Lead – Taxation Modernization
2019 – 2020
- Led E2E program for taxation process automation, generating ~$120K in quarterly revenue
- Managed design, integration, and rollout in collaboration with compliance and business teams
- Oversaw delivery governance and ensured operational continuity post-implementation
Program Manager – Automation & Deployment
2018 – 2019
- Executed a $1.2M automation project, designing deployment roadmap alongside SMEs and Product Owner
- Delivered scalable automation tools enhancing logistics efficiency
- Ensured operations handover, documentation readiness, and automation resilience metrics tracking
Project Manager – Customer Technology Delivery
2017 – 2018
- Managed project portfolio worth ~$400K. Led Agile sprint planning, stakeholder reporting, and risk control
- Delivered banking solutions aligned to compliance and customer satisfaction KPIs
- Maintained continuous delivery cycles and monitored DevOps pipeline operations