Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rupali Kajrolkar

Rupali Kajrolkar

Program Delivery Manager
Thane, Mumbai,Maharashtra

Summary

Executive Summary

  • Accomplished Program Delivery Manager with 20+ years of experience in IT development, transformation, and service delivery across BFSI, Healthcare, Energy, Retail, and Transport domains
  • Proven track record of delivering high-value, multi-project programs (~€12M / ~$12.33M), ensuring alignment with strategic objectives, quality standards, and client expectations
  • Currently leading a global team of 90+ professionals across multi-vendor and offshore/onsite environments, driving execution excellence and operational efficiency
  • Strong domain knowledge in Cybersecurity, including Privileged Access Management (PAM) with CyberArk, Identity & Access Management (IGA, WAM), and One Identity Suite, expertise in cloud transformation using GCP and Azure, with a understanding of secure access management in hybrid cloud environments
  • Specialized in large scale program delivery covering project initiation, resource planning, KPI monitoring, vendor governance, risk mitigation, and compliance
  • Recognized for leading strategic digital transformation and legacy modernization programs that deliver measurable business outcomes
  • Proficient in Agile (Scrum, Kanban, Spotify) and Waterfall methodologies; experienced in tailoring delivery models to fit enterprise delivery maturity
  • Trusted delivery leader with a strong record of executive engagement, stakeholder communication, and SteerCo management
  • On-site delivery experience in Denmark, the Netherlands, and India, leading critical implementations for enterprise clients
  • Known as a Delivery Anchor and customer-centric leader-skilled in resolving delivery challenges, enhancing profitability, and building lasting client relationships

Overview

20
20
years of professional experience
6072
6072
years of post-secondary education

Work History

Program Manager

TATA Consultancy Services (TCS) Ltd.
Mumbai
07.2015 - Current

Technical Program Manager - Privileged Access Management (CyberArk)
Feb 2025 – May 2025

  • Led CyberArk-based Privileged Access Management (PAM) initiative, aligning with BT’s enterprise-wide cybersecurity transformation and Zero Trust strategy
  • Directed an offshore delivery team comprising cybersecurity, engineering, and compliance professionals, while coordinating with on-site SMEs, solution architects, and security officers
  • Delivered scalable PAM features including privileged account vaulting, session monitoring, and automated credential rotation
  • Enabled privileged access governance across 280+ business-critical applications and 7,600+ privileged accounts
  • Collaborated with BT UK, CISOs, and global application owners to standardise PAM deployment, compliance alignment, and risk governance
  • Produced executive dashboards, audit documentation, risk logs, and SteerCo milestone reporting
  • Contributed to roadmap shaping and budget planning for future PAM expansion phases
  • Oversaw day-to-day delivery operations, ensuring milestones, issue resolution, and resourcing across geographically dispersed teams
  • Enhanced delivery effectiveness by introducing structured workflows and reporting cadence to support security operations center (SOC) coordination

Program Engagement Manager – Global IAM/Cybersecurity
Jan 2024 – Present

  • Lead global Identity & Access Management (IAM) program across 24 business units of SHVE
  • Drove strategic planning and commercial approvals for a €17.5M multi-year cybersecurity roadmap
  • Ensured alignment between delivery teams, global business heads, and cybersecurity objectives
  • Established program delivery standards, vendor coordination, and long-term roadmap planning
  • Managed cybersecurity delivery lifecycle including vendor SLAs, program health tracking, and change request governance
  • Championed operational improvements by streamlining IAM delivery operations across all business lines

Program Delivery Manager – Legacy Modernization Program
Jul 2023 – Dec 2023

  • Led $3M legacy modernization program aligned with enterprise cloud-first and architecture standards
  • Owned end-to-end delivery planning, modernization execution, and program performance tracking
  • Oversaw modernization of core financial systems using Angular, Spring, and Java on FSCP Azure PaaS
  • Conducted SteerCo sessions and delivery board reviews, ensuring stakeholder alignment and milestone adherence
  • Directed operational transition with focus on UAT, production readiness, and post-go-live stabilization
  • Streamlined delivery checkpoints and cross-functional coordination to optimize release cycles and cost efficiency

Program Manager – T&T and Core Banking Migration
2021 – 2023

  • Oversaw 3 critical migration projects including Vision Plus Triad to SAS ID for Hong Kong, Malaysia, and Vietnam
  • Managed client programs worth $1.8M across UK and APAC; led Mainframe, Java, Oracle, and SAS ID teams
  • Delivered seamless transitions with cross-market regulatory alignment and governance reviews
  • Orchestrated delivery coordination and issue triaging with business, risk, and operations stakeholders

Delivery Manager – Retail Digital Projects
2020 – 2021

  • Delivered 2 digital initiatives valued at $0.5M, leading teams using .NET, Azure DevOps, MongoDB, and Power BI
  • Aligned delivery timelines with strategic goals of Sainsbury’s e-commerce operations
  • Coordinated business readiness, release cutover, and hypercare operations

Program Delivery Lead – Taxation Modernization
2019 – 2020

  • Led E2E program for taxation process automation, generating ~$120K in quarterly revenue
  • Managed design, integration, and rollout in collaboration with compliance and business teams
  • Oversaw delivery governance and ensured operational continuity post-implementation

Program Manager – Automation & Deployment
2018 – 2019

  • Executed a $1.2M automation project, designing deployment roadmap alongside SMEs and Product Owner
  • Delivered scalable automation tools enhancing logistics efficiency
  • Ensured operations handover, documentation readiness, and automation resilience metrics tracking

Project Manager – Customer Technology Delivery
2017 – 2018

  • Managed project portfolio worth ~$400K. Led Agile sprint planning, stakeholder reporting, and risk control
  • Delivered banking solutions aligned to compliance and customer satisfaction KPIs
  • Maintained continuous delivery cycles and monitored DevOps pipeline operations

Sr. Project Leader and Management

Syntel India Private Ltd.
12.2010 - 06.2015
  • Led client engagements for Humana in India and steered end-to-end project management functions including project metrics, billing, stakeholder interactions, resource allocation, project progress communication, budgeting, cost optimization etc.
  • Managed MS .NET and BRMS technology projects, driving successful deliveries and implementing LEAN ideas.
  • Achieved a 60% reduction in effort through automation of code remediation.
  • Acted as LEAN idea SPOC for Clinical application system area, implementing various LEAN ideas.

Senior Software Engineer

Patni Computer Systems Ltd.
10.2008 - 12.2010
  • Led & supervised a team of 8+ developers for E2E project development & delivery in finance.
  • Managed coding efforts, project planning, execution, and leadership tasks.

Senior Software Specialist

Aurovision Private Ltd.
08.2007 - 10.2008
  • Directed a 6-member developer team to deliver Yes Bank Microfinance Delivery system (YBMFDS) in .NET.
  • Ensured timely end-to-end project delivery in coordination with stakeholders.

Software Engineer

STS Private Ltd.
06.2005 - 08.2007
  • Executed multiple development projects across various Microsoft technologies as an individual contributor.

Education

Bachelor of Engineering - Electronics & Telecommunication

University of Mumbai
05.2001 - 01.2005

Certified Project Management Professional (PMP) -

Project Management Institute
12-2022

Certified ScrumMaster -

Scrum Alliance
07-2022

Data Science certificate -

Insaid Academy (Accredian Now)
01-2022

Skills

  • Program delivery management of large-scale programs

  • Digital Transformation, Legacy Modernization, Infrastructure Migration

  • Stakeholder relationship management

  • Timely delivery oversight

  • Experience with Agile project management

  • Budget oversight

  • Risk assessment and quality management

  • Cross-functional collaboration

  • Strategic program oversight

Timeline

Program Manager

TATA Consultancy Services (TCS) Ltd.
07.2015 - Current

Sr. Project Leader and Management

Syntel India Private Ltd.
12.2010 - 06.2015

Senior Software Engineer

Patni Computer Systems Ltd.
10.2008 - 12.2010

Senior Software Specialist

Aurovision Private Ltd.
08.2007 - 10.2008

Software Engineer

STS Private Ltd.
06.2005 - 08.2007

Bachelor of Engineering - Electronics & Telecommunication

University of Mumbai
05.2001 - 01.2005

Certified Project Management Professional (PMP) -

Project Management Institute

Certified ScrumMaster -

Scrum Alliance

Data Science certificate -

Insaid Academy (Accredian Now)
Rupali KajrolkarProgram Delivery Manager