Over All Experience - 9 Year in Coding
Experience in Cardiology surgery, Same Day Surgery, General Surgery.
Software - Parallon, 3M, Medcity,
Current role of SME enables me to work with team of 30 coders. This role includes maintaining team Quality by working on client guidelines and resolving client escalations related to process.
• Mentored and trained team members to develop their skills and Improve performance.
• Resolved conflicts in a professional and timely manner
• Developed and implemented team process to improve productivity by 60% while maintaining Quality benchmark of 95%.
• Evaluated team performance, and provided constructive feedback to help team members improve and excel in IJP.
• Provided audit support when required to complete the on-boarding of new batch as per process requirement.
• Sharing daily report out to client.
• Efficient communication on Client portal for process queries with timely resolution.