Summary
Overview
Work History
Education
Skills
Certification
Languages Known
Personality Traits
Hobbies and Interests
Disclaimer
Timeline
Generic

Rupali Sahu

Bhubaneswar

Summary

To leverage my skills and experience in guest relations, reception, and helpdesk operations to contribute to organizational growth. With strong communication, adaptability, and dedication, I aim to provide excellent customer service and represent the organization with professionalism. I strongly believe in achieving goals through smart work, perseverance, and a positive approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Relation / Receptionist / Helpdesk Associate

Taj Skyline
Ahmedabad
01.2024 - 09.2024
  • 9 months Experience as a receptionist.
  • Managed front office operations, including handling calls, guest inquiries, and administrative tasks.
  • Provided excellent customer service, ensuring a welcoming environment.
  • Assisted in guest check-ins, reservations, and maintaining records.
  • Handled queries with professionalism, tact, and diplomatic communication.
  • Coordinated with different departments to resolve customer concerns efficiently.

Receptionist

Empires Beachfront Hotel
Puri
02.2025 - 08.2025
  • 6 months experience as a receptionist.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Graduation -

Utkal University
01.2023

Higher Secondary - undefined

CBSE
01.2020

Secondary - undefined

CBSE
01.2018

Skills

  • Strong verbal & written communication with excellent interpersonal skills
  • Expertise in front desk operations: guest check-in/out, reservations, and inquiries
  • Professional customer service & guest relation management
  • Proficient in MS Office (Word, Excel, Outlook) and handling office equipment
  • Ability to handle calls, emails, and scheduling efficiently
  • Conflict resolution and problem-solving with tact and diplomacy
  • Organized in maintaining guest records and documentation
  • Time management and multitasking under pressure
  • Positive, professional appearance with grooming standards
  • Fluent in English, Hindi, and Odia (Read, Write, Speak)

Certification

  • Advanced Certification in Aviation, Hospitality, Travel, and Customer Services
  • Institution: Frankfinn Institute of Air Hostess Training – Completed

Languages Known

  • English – Read, Write, Speak
  • Hindi – Read, Write, Speak
  • Odia – Read, Write, Speak

Personality Traits

  • Flexible in any situation or work
  • Tactful and diplomatic in difficult situations
  • Good communication skills
  • Believe in smart work
  • Analytical and positive approach
  • Efficient time management

Hobbies and Interests

  • Playing Badminton
  • Riding bike to explore new places
  • Spending quality time with family & friends
  • Community service

Disclaimer

I hereby declare that all the details mentioned above are true and correct to the best of my knowledge. (Rupali Sahu)

Timeline

Receptionist

Empires Beachfront Hotel
02.2025 - 08.2025

Guest Relation / Receptionist / Helpdesk Associate

Taj Skyline
01.2024 - 09.2024

Higher Secondary - undefined

CBSE

Secondary - undefined

CBSE

Graduation -

Utkal University
Rupali Sahu