- English – Read, Write, Speak
Rupali Sahu
Bhubaneswar
Summary
To leverage my skills and experience in guest relations, reception, and helpdesk operations to contribute to organizational growth. With strong communication, adaptability, and dedication, I aim to provide excellent customer service and represent the organization with professionalism. I strongly believe in achieving goals through smart work, perseverance, and a positive approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Relation / Receptionist / Helpdesk Associate
Taj Skyline
01.2024 - 09.2024
- 9 months Experience as a receptionist.
- Managed front office operations, including handling calls, guest inquiries, and administrative tasks.
- Provided excellent customer service, ensuring a welcoming environment.
- Assisted in guest check-ins, reservations, and maintaining records.
- Handled queries with professionalism, tact, and diplomatic communication.
- Coordinated with different departments to resolve customer concerns efficiently.
Receptionist
Empires Beachfront Hotel
02.2025 - 08.2025
- 6 months experience as a receptionist.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Graduation -
Utkal University
01.2023
Higher Secondary - undefined
CBSE
01.2020
Secondary - undefined
CBSE
01.2018
Skills
- Strong verbal & written communication with excellent interpersonal skills
- Expertise in front desk operations: guest check-in/out, reservations, and inquiries
- Professional customer service & guest relation management
- Proficient in MS Office (Word, Excel, Outlook) and handling office equipment
- Ability to handle calls, emails, and scheduling efficiently
- Conflict resolution and problem-solving with tact and diplomacy
- Organized in maintaining guest records and documentation
- Time management and multitasking under pressure
- Positive, professional appearance with grooming standards
- Fluent in English, Hindi, and Odia (Read, Write, Speak)
Certification
- Advanced Certification in Aviation, Hospitality, Travel, and Customer Services
- Institution: Frankfinn Institute of Air Hostess Training – Completed
Languages Known
- Hindi – Read, Write, Speak
- Odia – Read, Write, Speak
Personality Traits
- Flexible in any situation or work
- Tactful and diplomatic in difficult situations
- Good communication skills
- Believe in smart work
- Analytical and positive approach
- Efficient time management
Hobbies and Interests
- Playing Badminton
- Riding bike to explore new places
- Spending quality time with family & friends
- Community service
Disclaimer
I hereby declare that all the details mentioned above are true and correct to the best of my knowledge. (Rupali Sahu)
Timeline
Receptionist
Empires Beachfront Hotel
02.2025 - 08.2025
Guest Relation / Receptionist / Helpdesk Associate
Taj Skyline
01.2024 - 09.2024
Higher Secondary - undefined
CBSE
Secondary - undefined
CBSE
Graduation -
Utkal University
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