Rupali Upadhyaya

· Led a team of 40 Customer Care Associates and Brand Associates in a retail space of 3456 sq. ft. with a turnover of 13.6 cr. Contributed to 20% of store sales of 68 cr with a 13% contribution to the store area of 25,569 sq. ft.

· Identified and resolved unauthorized, unsafe, or ineffective practices.

· Set, enforced, and optimized internal policies to maintain responsiveness to demands.

· Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

· Developed systems and procedures to improve operational quality and team efficiency.

· Analyzed and reported on key performance metrics to senior management.

· Supervised operations staff and kept employees compliant with company policies and procedures.

· Directed initiatives to improve work environment, company culture or overall business strategy.

· Increased profit by streamlining operations.

· Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

· Scheduled employees for shifts, taking into account customer traffic and employee strengths.

· Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

· Trained and guided team members to maintain high productivity and performance metrics.

· Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

· Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

· Monitored daily cash discrepancies, inventory shrinkage and drive-off.

· Developed and maintained relationships with brand managers and supervisors.

· Supervised creation of exciting merchandise displays to catch attention of store customers.

· Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

· Interacted well with customers to build connections and nurture relationships.

· Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

· Reported issues to higher management with great detail.

Took time off to prepare full-time for Civil Services in order to have a higher contribution to the society.

Focused on physiotherapy and health to ensure full recovery as well as optimum physical and mental fitness.