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Aspiring IT Analyst and current Information Technology Administrator (Cybersecurity) student with a strong foundation in network security, system administration, and technical troubleshooting. Over 3 years of experience in service desk environments, utilizing Salesforce and SAP to resolve complex user issues. Currently developing hands-on expertise in Windows/Linux administration, Active Directory, and Microsoft 365. Committed to achieving "one-touch" resolutions and maintaining high security standards in hybrid work environments.

Dynamic professional with a proven track record at WNS Global Services, enhancing customer satisfaction and streamlining support processes. Skilled in troubleshooting network issues and fostering team collaboration, I excel in delivering exceptional customer service and empathetic communication. Achieved significant improvements in client retention and support efficiency through innovative problem-solving and organizational skills.
Knowledgeable with strong background in customer support and problem resolution. Proven track record of increasing customer satisfaction by efficiently addressing inquiries and resolving issues. Demonstrated ability to communicate effectively and manage high-volume workloads.
Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Knowledgeable Technical Support Profressional with strong background in customer support and problem resolution. Proven track record of increasing customer satisfaction by efficiently addressing inquiries and resolving issues. Demonstrated ability to communicate effectively and manage high-volume workloads.

Adept at enhancing customer satisfaction, I leveraged my problem-solving and excellent communication skills at Amazon Development Centre to resolve complex inquiries, significantly improving the customer experience. My expertise in desktop support and collaborative efforts led to process optimizations and a positive work environment, showcasing my ability to drive results and foster teamwork.

RUPALI VERMA

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Customer Support Associate (chat)

Customer Service Representative

Analyst

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Bsc - Agri (honours)

10+2 - undefined

Matriculation - undefined