Rupali Singla
Account Manager
Gurgaon,HR
Summary
Strategic business leader with deep experience in driving growth and fostering innovation. Known for delivering results through effective team collaboration and adaptability to changing circumstances. Strong skills in financial analysis, strategic planning, and partnership development, combined with proactive approach to problem-solving and decision-making. Dependable and results-focused, ready to make significant impact in leadership role
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Account Manager
AP Moller Maersk
05.2022 - Current
- Led the execution of the end-to-end shipment lifecycle, driving cross-functional coordination to ensure timely and effective delivery.
- Maintained ownership of customer shipment concerns, providing prompt, proactive communication, and resolution to enhance satisfaction.
- Oversaw daily transporter performance, focusing on service quality, cost efficiency, vehicle space utilization, and route planning.
- Conducted innovative root cause analyses to eliminate bottlenecks, and improve operational processes.
- Championed standardized process adherence while maintaining high levels of customer experience.
- Onboarded and built strong relationships with customers, fostering collaboration and long-term loyalty, and 95% retention.
- Identified and executed cross-sell and upsell opportunities, expanding product adoption, and increasing revenue.
- Led internal audits across departments to uphold compliance, and streamline workflows.
- Promoted a safe and collaborative working environment for team members.
- Earned multiple 'Star' awards in recognition of outstanding contributions.
Key Account Specialist
DHL Express
06.2018 - 04.2022
- Ensured strict adherence to the Time and Action Calendar by coordinating with cross-functional departments, streamlining operational timelines, and enhancing delivery consistency.
- Identified and pursued opportunities for account growth within existing client portfolios, contributing to long-term revenue expansion.
- Cultivated and maintained strategic client relationships while guiding internal teams across sales, finance, operations, and customer service to deliver on client objectives.
- Facilitated proactive communication between clients and DHL, driving alignment on expectations, performance metrics, and service delivery.
- Advised internal and external stakeholders on customs clearance regulations and policies, optimizing compliance and operational efficiency.
- Contributed to cross-functional projects, including Collection Improvement Initiatives, enhancement of the DHL Import Easy Tool, and the Billing Adjustments Team, to elevate process accuracy and client satisfaction.
- Monitored client credit limits, analyzed transactional data, prepared accurate invoices, and developed management reports to support pricing strategy development.
- Led the Clearance Desk operations, managing a team of three, and achieving high performance in air shipment clearances.
- Supported high-profile clients, including Royal Enfield, Louis Vuitton, Nestlé, PepsiCo, Samsung, Lenskart, and various embassies, ensuring superior service and customs clearance success.
Key Account Associate
Mansukh Securities & Finance Ltd.
04.2017 - 12.2017
- Managed the product portfolio and client acquisition, establishing strong relationships to expand the customer base and drive sales growth.
- Maintained and nurtured long-term client partnerships by delivering personalized support, market insights, and strategic guidance.
- Conducted market research and identified new business opportunities, contributing to revenue enhancement and competitive positioning.
- Resolved client concerns proactively with expert knowledge, consistently boosting customer satisfaction and retention.
- Designed and delivered compelling product presentations, emphasizing value propositions, and drawing favorable comparisons against market competitors.
- Developed comprehensive financial reports to enhance client decision-making.
Education
MBA - Finance & Business Analytics
Jaypee Business School
Noida05-2017
B. Com Hons. - Commerce
Maharaja Agrasen College, Delhi University
New Delhi, India05-2011
12th - Commerce
CBSE
03-2011
10th -
CBSE
03-2009
Skills
Client and vendor engagement
Key account management
Lead generation
Client relationship building
Financial acumen
Problem-solving
Team leadership
Grievance Handling
Project Management
Financial Processes Knowledge
Conflict Management
MS Excel PRO
Root cause analysis
Dashboard
Data Analysis
Relationship Building
Accomplishments
- Recognized for Process Improvement initiative (AP Moller Maersk)
- Recognized for more indent's creations and customer satisfaction (AP Moller Maersk)
- Appreciation for 100% customer satisfaction (DHL EXPRESS)
- Awarded Employee of the Year (DHL EXPRESS)
- Nominated 6 times for Wall of Fame and 5 times for STAR Award at AP Moller Maersk (2022-2025)
Additional Information
- Presented Yearly Long Award Ceremony at DHL (2018,2019)
- Secured Award "CIS- Certified International Specialist" under Global Certification Program conducted by DHL Express
- Cleared National Institute of Securities Management (NISM) Series VIII Equity Derivative Certification Examination (05/2017)
- Awarded Scholarship in XIth & XIIth for securing above 85% marks in high school examination
Timeline
Project Management
01-2025
Account Manager
AP Moller Maersk
05.2022 - Current
Key Account Specialist
DHL Express
06.2018 - 04.2022
Key Account Associate
Mansukh Securities & Finance Ltd.
04.2017 - 12.2017
MBA - Finance & Business Analytics
Jaypee Business School
B. Com Hons. - Commerce
Maharaja Agrasen College, Delhi University
12th - Commerce
CBSE
10th -
CBSE
Certification
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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INTERNSHIPS:
ADJ & Company (Under Qualified CA 04/2018-06/2018)
- Corporate Balance sheet
- TDS returns
- GSTR's
- Auditing of Accounts
- Client relationship
DSIIDC Ltd. (04/2016-06/2016)
- Fund Management
- TDS
- Payroll
Pharma nova Drugs Pvt. Ltd. (05/2014-07/2014)
- Inventory management
- Billing