Hi, I’m
RUPAL SETH
Salesforce Solutions Architect / Business Systems Analyst
Bengaluru,Karnataka
Summary
Certified Salesforce Solutions Architect and Business analyst with over 9 years of extensive experience in Salesforce.com CRM and Force.com Cloud Platform with proficiency in Sales Cloud, Service Cloud and Custom Implementations.
Overview
10
years of professional experience
7
Certification
Work History
ClickUp
Senior Business Systems Analyst - Salesforce
04.2023 - Current
Job overview
- Part of the Sales & Revenue Systems Technical team, responsible for collaborating with stakeholders to understand business requirements and translating them into technical specifications and tasks.
- Responsible for sprint execution and delivery, overseeing the solutioning, testing and documentation of a team of System Administrators.
- Lead Administrator of the core GTM tech stack including Salesforce, Outreach, Linkedin Sales Navigator, ZoomInfo, Gainsight, etc.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Planning and leading the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
- Responsible for communication of sprint status, risks, blockers to teammates, stakeholders and leadership.
- Handling administrative functions and configurations including managing custom objects, fields, validation rules, workflows, flows, integrations and security.
- Documenting key business systems processes and functionality to help deflect business questions and enable end users to find answers themselves.
Salesforce
Senior Business Systems Analyst
08.2021 - 03.2023
Job overview
- Worked with stakeholders and developer teams to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer's requirements.
- Performed administrative tasks including configuration of products, product rules, price rules and other parts of Salesforce CPQ.
- Coordinated agile processes through backlog grooming, prioritizations, sprint planning, demo and review ceremonies.
- Coordinated with teams to evaluate data quality, defects, enhancements and training opportunities to keep abreast of new releases of Salesforce.
- Created technical documentation, including solution design documents, data migration plans, and test scripts.
- Acted as a liasion between business units and developers to assess business requirements and the accuracy of the equivalent solution developed in Salesforce.com.
Amazon Development Center India Private Limited
Senior Salesforce Administrator
06.2018 - 08.2021
Job overview
- Managed the Salesforce CRM instance of the Amazon Advertising business and acted as the single point of contact for all user needs and requests for the Salesforce system with 3K+ users.
- Successfully migrated 3k+ users of Amazon Advertising from Classic to Lightning interface
- Planned and conducted requirements elicitation meetings with business to collect requirements relating to Salesforce enhancement and initiatives.
- Worked towards preparation of requirements management plan, business and functional requirement documents and created data flow diagrams and process flow diagrams to facilitate better system understanding.
GE- Oil & Gas
Software Engineering Specialist - Salesforce
04.2016 - 05.2018
Job overview
- Part of the Commercial IT team involved in providing Cloud based solutions for it's Oil & Gas Business Responsible for delivering scalable Salesforce solutions supporting multiple project teams for global commercial sales and field service organizations of over 7000 users.
- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
- Developed and Customizing salesforce.com application based on user needs.
- Developed field & page layout customization for the standard objects like Account, contact, Leads.
- Worked extensively around customizing and optimizing existing Sales process involving Account, Lead, Opportunity, Products, Quotes, Campaigns modules of Salesforce
Accenture Services Pvt Ltd
Software Engineering Analyst
04.2013 - 04.2016
Job overview
- Part of the Sales cloud Implementation team for a Telecommunications giant to customize their sales process
- Analyzed business requirements and resolved case requests including configuration/customization of 40+ profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards, and identification/documentation of bugs.
- Ensured data integrity through the appropriate use of de-duping, loading and exporting tools,or bulk of data using Data Loader
- Installed and configured managed packages and tested solutions for functionality.
Education
Rajasthan Technical UniversityKota, Rajasthan
B.Tech(Hons.) from Electronics & Communication Engineering
Skills
- Requirement Gathering & Analysis
- Technical Design and Business Process Documentation
- Methodologies: Agile scrum/Kanban
- CRM Delivery: Salesforce Sales Cloud, Service Cloud, Custom Implementations
- Salesforce Administration skills (including but not limited to ) : Reports & Dashboards, Validation rules, OWD, Sharing Rules, Profiles, User provisioning
- Salesforce Process automation skills: Workflows, Process Builder, Flows, Approval Processes
- Managed packages: Field Services Lightning, FinancialForce PSA, Gainsight, ZoomInfo Fieldtrip, BriefingSource, DistributionEngine, Salesforce CPQ, Salesloft, ZoomInfo, Peopleai
- Deployment management: Change sets, GIT, SFDX
- Enterprise Data Management: Data Loader, Import Wizard
- Tools: JIRA, LucidChart, Quip, MS Office, Balsamiq
Technical Expertise
- Methodologies: Agile Scrum/Kanban
- CRM Delivery: Salesforce Sales Cloud,Service Cloud,Salesforce CPQ,Salesforce Field Services,Custom Implementations
- Salesforce Administration Skills: Reports & Dashboards, Validation Rules, Organization wide defaults, Sharing Rules, Profiles, User provisioning
- Salesforce Process Automation Skills: Workflows, Process Builder, Flows, Approval Processes
- Managed Packages: FinancialForce PSA, Gainsight NXT, ZoomInfo, Fieldtrip, Briefing Source, Distribution Engine, Salesloft, ZoomInfo, People.ai, Mulesoft Composer
- Deployment Management: Change sets, GIT, SFDX, Blue Canvas, Salesforce DevOps Center
- Enterprise Data Management: Data Loader & Import Wizard
- Tools: JIRA, Lucid Chart, Quip, MS Office, Balsamiq, ClickUp
Certification
- Salesforce Certified CPQ Specialist
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer 1
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator (ADM-201)
- Certified Scrum Product Owner (Scrum Alliance)
Timeline
Senior Business Systems Analyst - Salesforce
ClickUp
04.2023 - Current
Senior Business Systems Analyst
Salesforce
08.2021 - 03.2023
Senior Salesforce Administrator
Amazon Development Center India Private Limited
06.2018 - 08.2021
Software Engineering Specialist - Salesforce
GE- Oil & Gas
04.2016 - 05.2018
Software Engineering Analyst
Accenture Services Pvt Ltd
04.2013 - 04.2016
Rajasthan Technical University
B.Tech(Hons.) from Electronics & Communication Engineering
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