Rupam Das Gupta
Agartala
Summary
Seeking a dynamic career path that blends the best of both worlds, I'm a motivated professional eager to excel as a BPO Voice Assistant while building my expertise as a freelance content writer. My goal is to leverage strong communication skills and a passion for crafting engaging narratives to deliver exceptional customer service and create compelling content for diverse audiences.
Overview
9
9
years of professional experience
Work History
Content Writer
Freelance
New Delhi
07.2016 - Current
- With 9 years of experience in freelance content writing, I've had the privilege of collaborating with a diverse range of clients, from established names like Battery Bhai and Aquafresh to logistics giants like Gati Packers. My expertise lies in crafting compelling content that not only informs but also converts, driving brand engagement and business growth. I specialize in transforming complex ideas into clear, captivating narratives that resonate with target audiences and deliver measurable results.
Education
DIPLOMA IN COMPUTER SCIENCE -
Sabarmati University( Calorx teachers university)
Ahmedabad06-2012
Skills
- As a fresher eager to launch my career in the BPO industry, I bring a strong foundation of key qualities essential for a Voice Assistant role I possess excellent verbal communication skills, ensuring clear, articulate, and professional interactions with every customer My natural patience and active listening abilities allow me to fully understand customer inquiries and concerns, even in challenging situations, fostering a calm and supportive conversation I am inherently empathetic, enabling me to connect with customers, acknowledge their frustrations, and work diligently towards positive resolutions Adaptability and a quick learning aptitude are my strengths, allowing me to swiftly grasp new processes, product information, and system tools Furthermore, I am highly motivated, detail-oriented, and genuinely enthusiastic about delivering exceptional customer service, making me a dedicated and reliable team member ready to contribute effectively from day one and prioritize customer satisfaction above all
Languages
Bengali, Hindi and English
First Language
Timeline
Content Writer
Freelance
07.2016 - Current
DIPLOMA IN COMPUTER SCIENCE -
Sabarmati University( Calorx teachers university)
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