Travelling
RUPAM HAZARIKA
Assistant Manager
Guwahati
Summary
Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks. Motivated to learn, grow and excel.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Department Manager Floor Ops (Assistant Manager)
Reliance Retail
2024.01 - Current
- Capacity Planning department wise vs FC level.
- Variable Cost management (3PL/Utility/Consumable/Losses).
- Managing the Environment >3PL Management .
- Statutory Compliances.
- MHE uptime management ( No unplanned break down).
- Mentoring the Team ,Space planning for festive seasons.
- Load planning for peaks with Category Managers / NHQ &Dump / Disposal management.
- Health and Safety audits - Remain in green.
- IT asset Audit.
- SLP Audits.
- On Time In full Dispatch.
- Returns % (Attributable to SCM).
- Productivity ( B2B HUs per person per day)- Absenteeism.
- Timely Salary Payment - SLP rating of FC .
- Shrink Dump (Grazing and other).
- Scrap sale Realization Variable Cost Deviation.
- Managing INBOUND
- Managing INVENTORY
- Managing OUTBOUND
- Managing Transport
- Do the scroll entry so that vendor get payment on right time
- Give training about SAP to 3PL employees.
- Also giving backend support with required data for Sales team to do billing and achieve their target and company goals.
- Also maintaining the price data for product in the market and providing the data to category team so that they can compare the rate.
- Also do the bulk billing.
Assistant Manager (Operation Audit Manager)
Qwik Supply Chain (Reliance Retail)
2023.02 - 2023.12
- Monitoring Cluster Operational audit part including compliance & Quality.
- Working in depth on raw data and Ensuring No discrepancy in Vendor/Partner bills of services during Payment.
- Validating all format bills & operational data like trips, Vehicle Capacity placement, billing amounts, billing rate, required supporting documents considering contract to ensure no discrepancy.
- Ensuring Weekly stock audit within Cluster to maintain Inventory.
- Working with HQTR team for Process development and Improvement In tech and Operation.
- Identified issues, analyzed information and provided solutions to problems for smooth functioning.
- Proven ability to develop and implement creative solutions to complex problems. Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Customers Delight through excellence in operations , Profit creation & Cost optimisation through best in supply chain solutions.
- Strategic and Customised operations model for customers. TAT optimisation , Geography Expansion for additional reaches. Capacity modelling
- Project Management for excellence in operations and for next level readiness
- Vendors development , business partners development , change & crisis management , commercial acumen
- Always to be "people man" , Mentoring & coaching to team , Team building , Cultural changes awareness program , succession planning and career pathing.
- Process Excellence Culture Management
- Operations Process Audit & Improvement , Managing total Operations life cycle , Floor Total Quality Management
- Scorecard - Implementation , Monitoring & Measurement , DEPS Zeroing - Loss Zeroing , SOP - Process & system
- Quality Audit Improvement & Cost optimisation
- Individually and collectively conduct oneself with respect and humility Will always have 100% integrity on business behaviour and excellent business ecosystem for delivering my best with all respect to all stakeholders of business ecosystem
Senior Executive
FLIPKART
2019.07 - 2023.02
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Implemented new working processes which delivered continued improvements.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Recruiting candidates for delivery
- Field visit
- Improvement of customer satisfaction
- Achieve the company matrix daily
- Achieve the target conversation and customer satisfaction score
- On time delivery
Education
MBA - Finance, Marketing
NERIM Group of Institutions
GUWAHATI 2017.06 - 2019.06
Skills
Employee Evaluation
Interests
Watching Movies & Series
Reading Novels
Additional Information
Diploma :
Six months Diploma in computer application from CEC
Internship :
Let's Talk Guwahati
One month Internship in Let's Talk Guwahati where I have done market research and collect the news and provided to the team and also providing the knowledge about G-Plus app and increase the followers for them.
Flipkart
Two months Internship in Ekart operation(Flipkart) under Supply chain operation where I have learned about last mile delivery process.
Timeline
Department Manager Floor Ops (Assistant Manager)
Reliance Retail
2024.01 - Current
Assistant Manager (Operation Audit Manager)
Qwik Supply Chain (Reliance Retail)
2023.02 - 2023.12
Senior Executive
FLIPKART
2019.07 - 2023.02
MBA - Finance, Marketing
NERIM Group of Institutions
2017.06 - 2019.06
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