Rupanjana Mitra

New Delhi

Summary

Aspiring HR professional with a strong background in hospitality, skilled in handling high-pressure situations, coordinating with diverse teams, and delivering exceptional guest experiences. Known for strong communication, empathy, and problem-solving - now ready to bring these people-first strengths into Human Resources. Eager to contribute to HR functions like onboarding, employee engagement, and workplace culture. Currently exploring opportunities to learn, grow, and add value in dynamic HR environments.

Overview

years of professional experience

Certification

Work History

Associate

Encalm Hospitality Pvt. Ltd.

Delhi

01.2023 - Current

Orchestrated the seamless arrival and departure experiences for high-profile individuals, including celebrities, corporate executives, and dignitaries.
Demonstrated exceptional interpersonal skills by warmly welcoming guests, addressing their specific needs, and ensuring their comfort throughout their visit.
Coordinated with airport authorities, event organizers, and security personnel to facilitate smooth transitions, adhering to strict timelines and security protocols.
Maintained an immaculate appearance and professional demeanor at all times, representing the company's commitment to excellence in hospitality.
Regularly received positive feedback from clients and guests, acknowledging the team's dedication to creating memorable experiences.

Education

Bachelor of Science - BS - Airport and airlines management

CHANDIGARH UNIVERSITY

01.2023

Skills

Onboarding support
HR principles
Time management
MS Office Suite
Collaborative problem solving

Team collaboration
Interpersonal communication
Active listening
Conflict resolution

Certification

Diploma in Human Resource Management

Udemy – online certification gained foundational knowledge of core HR functions, including recruitment, onboarding, performance management, employee relations, and HR compliance Developed understanding of organizational behavior, HR strategy, and people management practices.

Languages

Hindi

First Language

English

Proficient (C2)

Bengali