Rupanshi Jain
Delhi
Summary
8+ Yrs.veteran AML/KYC Manager, Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using automation,analyzing and morale-building techniques to maximize employee engagement and performance.Adept at leading projects from development to delivery
Overview
9
9
years of professional experience
Work History
Manager
Genpact
Gurgaon
11.2023 - Current
- Led a critical AML & KYC team of 70+ resources and supervised 4 assistant managers, each responsible for managing a group of 15-18 advisors.
- Managed and optimized process, people, and metrics to maximize resource efficiency across diverse teams.
- Collaborated with assistant managers to evaluate the performance of teams and individuals using performance management techniques and career planning strategies.
- Ensuring SLAs management while actively troubleshooting instances of non-compliance, leveraging findings to devise effective plans aimed at process improvement or workforce development.
- Regularly monitored and analyzed performance trends reports to identify areas of improvement and potential loopholes.
- Effectively supervised attrition control, facilitated rapid replacements, and implemented manpower retention strategies.
- Implemented innovative strategies to address client demands in alignment with market trends and industry standards.
- Conducted skip level meetings to review and address personnel concerns.
- Spearheaded cross-functional collaboration to enhance process efficiency through Automation, Lean, and Green Belt projects.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Generated business revenue of $65k annually.
- Improved business efficiency by 33%, saved cost of ~12 FTEs and improved process quality with successful implementation of automated systems,tools and processes
- Owing regular retrospective and daily standup meeting with project stakeholders and client to access progress and make adjustments.
- Ensured regular communication of metric updates by actively participating in meetings and reviews with VPs and senior leadership.
- Developed and implemented internal policies, procedures, and controls to ensure compliance with AML and KYC requirements.
Associate Senior Manager
DATAFLOW
Noida
11.2021 - 10.2023
- Led critical teams of Dataflow which includes KYC and due diligence, primary and secondary research,Internal Quality team for international region i.e Europe, UK, Africa, Americas with 55+ manpower.
- Escalation and communication management with internal and external stakeholders.
- Managed and monitored internal team's SLA and KPI performance.
- Evaluated hiring & promotions requests.
- Enhanced business efficiency and implemented regular quality and risk analysis to drive continuous process improvement.
- Cultivated strong connections with clients and customers through effective account and business development strategies.
- Engaged in regular meetings and reviews with CXOs and VPs for sharing regular updates on metrics.
- Controlled attrition and shrinkage by regular one on ones and cross training resources horizontally and vertically.
Assistant Manager
PAYTM
Noida
03.2018 - 11.2021
- Managed KYC audit team of merchants accounts.
- Trained and managed teams to ensure their alignment with process updates and utilization of new tools for enhanced work efficiency.
- Coordinated with sub teams to streamline operations and eliminate errors.
- Increased visibility of team's productivity and quality metrics by consistently providing performance reports to top management and teams.
- Analyzed performance and system loopholes regularly, resulting in a monthly quality improvement of 10%.
Analyst
ROYAL BANK OF SCOTLAND
New Delhi
11.2015 - 01.2018
- Conducted customer due diligence and KYC for 60+ customers daily by cross-referencing received documents with the UK counterpart's database and other systems, resolving concerns promptly.
- Ensured the accuracy of data by validating and conducting quality assurance checks.
- Selected by management to serve as a regular trainer for a new batch of trainees each month.
Education
MBA - Business Administration And Management
Guru Gobind Singh Indraprastha University
01.2015
BBA - Computer Aided Management
Guru Gobind Singh Indraprastha University
01.2012
Skills
- Critical Thinking & Succession Planning
- Budgeting
- Advance Excel & SQL
- Scrum/Lean/Six Sigma
- Team Building & Quality Management
- Project Management
- EDD & AML/KYC Monitoring
- Staff Training & Development
- Business Forecasting & Trends Analysis
- Stakeholder Management
Accomplishments
- Received "Lime light" award within the duration of 5 months of joining Dataflow for delivering out of the box results in most difficult processes.
- Awarded as a "Rockstar" for consecutively 2 years for best performance in Paytm.
- Awarded for "Living our Values" as supported in the other processes at the time of dire need in Royal Bank of Scotland.
Timeline
Manager
Genpact
11.2023 - Current
Associate Senior Manager
DATAFLOW
11.2021 - 10.2023
Assistant Manager
PAYTM
03.2018 - 11.2021
Analyst
ROYAL BANK OF SCOTLAND
11.2015 - 01.2018
MBA - Business Administration And Management
Guru Gobind Singh Indraprastha University
BBA - Computer Aided Management
Guru Gobind Singh Indraprastha University
Similar Profiles
Ram YadavRam Yadav
AR Collection Specialist at GenpactAR Collection Specialist at Genpact
Neha KumariNeha Kumari
Fraud Analyst at GenpactFraud Analyst at Genpact
Pratyusha ErravadaPratyusha Erravada
Assistant Manager of Operations at GenpactAssistant Manager of Operations at Genpact