7 yrs. experienced Manager, handling KYC, primary and secondary research and background verification for immigration applicants. Ability of managing multiple projects with assured quality using six sigma and scrum techniques. Optimizing process, quality and team management. Strategic planning and cost control. A Thorough professional with a learning attitude & positive approach. Possess good communication, managerial and training skills. Experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Handson in clients and accounts management.
Hi, I’m
RUPANSHI JAIN
Operation Program Manager
Delhi
Summary
Overview
7
years of professional experience
4
years of post-secondary education
Work History
DATAFLOWNoida
Manager
11.2021 - Current
Job overview
- Directly managing a group of team leaders and assistant managers while leading headcount of 80 resources, ensuring they deliver assigned tasks within stipulated TAT.
- Leading 4 major teams of Dataflow i.e KYC, primary and secondary research, background verification and investigation and Digiflow of national and international region.
- Implemented a system that streamlined the internal and external process by 40% and saved vendor cost by 55%.
- Generated quarterly revenue of $1.9M to $2.2M.
- Improved business efficiency by 33% and saved cost by 20% by ensuring strategy planning and smooth implementation of tasks and projects using scrum and agile methodologies.
- Regular system and process analysis with direct team and sub departments improved SLA by 58% within time frame of 2 months while maintaining it 98%.
- Efficiently optimizing resources and system using program management techniques and six sigma which helped to improved the productivity and quality by 45% and 30%.
- Ensuring quality analysis periodically for process enhancement which meliorated CSAT from 56 to 98% and improved total NPS by 30%.
- Evolved RFT (Right at first time) and SLA and ensuring delivery of KPIs.
- Owing regular retrospective and daily standup meeting with project stakeholders to access progress and make adjustments.
- Managing risks and issues and taking corrective measurements.
- Managing risk and cost involved in project and day to day operation.
- Developed and maintained relationships with clients and customers through account development.
- Engaged in regular meetings and reviews with CXOs and VPs and sharing regular process updates with higher management.
- Controlled attrition and shrinkage by regular one on ones and cross training resources horizontally and vertically.
- Implemented regular process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
PAYTMNoida
Assistant Manager
03.2018 - 11.2021
Job overview
- Managed the day-to-day operations of ecommerce team to ensure excellent customer service and satisfaction, simultaneously adhering to SOPs which results in more efficient completion of tasks.
- Managed individual and bulk listing of catalogues of multiple verticals like" FMCG, Automobiles, General Merchandise, Point of Sale, Electronics and Offline to Online Business.”
- Aligned with different departments, i.e. technical, business growth, legal, merchant & customer helpdesk, finance to ensure error elimination and process amelioration.
- Updated productivity and quality metrics to the top management and teams by sharing regular performance reports.
- Decision making and problem-solving skills allows me to generate optimize results.
- Responsible for staff training and management.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved system efficiency and productivity by 40 and 60% by automating system and tools.
- Regular analyzing performance and system loopholes helped to improve the quality by 10% every month.
ROYAL BANK OF SCOTLANDNew Delhi
Analyst
11.2015 - 01.2018
Job overview
- Responsible for authentication of customers from the documents received from UK counterpart with the database & other systems and provided them with the appropriate resolution as per the concerns.
- Ascertaining the accurate premium for the products demanded by customers
- Eliminating & mitigating the redundancy by ensuring Right at First Time.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Suggested enhanced interfaces to promote better functionality for users.
Education
Guru Gobind Singh Indraprastha University
MBA from Business Administration And Management
08.2013 - 01.2015
University Overview
Guru Gobind Singh Indraprastha University
BBA from Computer Aided Management
08.2009 - 01.2012
University Overview
Skills
Project Management, Leadershipundefined
Accomplishments
Accomplishments
- Received "Lime light" award within the duration of 5 months of joining for delivering desired results in most difficult processes of Dataflow.
- Awarded as a "Rockstar" for consecutively 2 years for best performance in Paytm.
- Awarded for “Living our Values” as supported in the other processes at the time of dire need in Royal Bank of Scotland.
Availability
See my work availability
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Available
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Quote
Wanderer, there is no path, the path is made by walking.
Timeline
Manager
DATAFLOW
11.2021 - Current
Assistant Manager
PAYTM
03.2018 - 11.2021
Analyst
ROYAL BANK OF SCOTLAND
11.2015 - 01.2018
Guru Gobind Singh Indraprastha University
MBA from Business Administration And Management
08.2013 - 01.2015
Guru Gobind Singh Indraprastha University
BBA from Computer Aided Management
08.2009 - 01.2012
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