Rupanshi Srivastava
New Delhi
Summary
As a Technical Support Engineer II at Broadcom, I work with customers to troubleshoot and optimize their data center performance, scalability, and reliability using VMware vSphere technologies. I have expertise in distributed and on-demand computing of the vCenter server and ESXi hosts, and I help customers in upgrading and installing the latest versions of these products.
I am currently pursuing a Postgraduate Diploma in Cloud Computing and DevOps, Cloud Architect at Caltech, where I am learning how to design, implement, and manage cloud solutions using Azure, Docker, and Kubernetes. I have also obtained multiple certifications in Azure, CCNA, and VMware, demonstrating my skills and knowledge in these domains. My goal is to leverage my technical skills and customer service experience to enable and empower businesses to adopt and benefit from cloud and virtualization technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer II
Broadcom
12.2023 - Current
- My company got acquired by broadcom and hence the roles and responsibility are same as previous vmware role.
- Now i'm on braodcom payroll.
Technical Support Engineer II
VMware
07.2023 - 12.2023
- I troubleshoot the products like vCenter server and ESXi and NSX.
- Which are server virtualization and network virtualization products.
- I collaborate with developers for reporting the bug and for product enhancement.
- I specialize in in depth logs analyses and linux VM troubleshooting.
- These VMs troubleshooting involve Docker troubleshooting and working on containers.
- We work on running the python scripts and shell scripts for certificate related issue and other service related issue.
Technical Support Engineer
VMware
07.2021 - 12.2023
- I have expertise in Distributed and On-Demand computing of the vCenter server and ESXi hosts.
- Help Customers in upgrading and installing ESXi host and vCenter server 6. x,7.x, and 8. x.
- Work with customers in managing the vCenter servers and their functionality providing Virtual scalability, and reliability ( Which includes features DRS and HA) to the ESXi hosts.
- Troubleshoot performance issue of Datacenter where I optimize and scale the environment.
- Educating customers about upcoming patches to address vulnerabilities and security issues.
- Manage escalations for multiple customers.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools to provide the most effective solutions
- I work with vSphere+ issues, Deploy the VMware cloud gateway and register the vCenter server to it.
- Share the knowledge and document any new changes in the product by working through Jira with SREs.
- I troubleshoot VM management and performance-related issues, Work in close affinity with vGPU and pass-through GPU.
- I work on VMware Cloud Console which manages and controls the upgrade of On-Prem ESXi host and vCenter servers.
- Collaborate with 3rd party vendors (like Storage, networking, and hardware) to narrow down issues and suggest appropriate remediation steps.
Associate Network Engineer
Capgemini Engineering
11.2018 - 07.2021
- Configured, tested and maintained network devices, such as routers, switches, firewalls and wireless access points.
- As a customer Support Engineer in Cisco Technical Assistance Center, my role involves
- I work on Cisco unified communication manager and its integration with UCCX, and Cisco Unity Connection.
- I read complex SDL traces to and troubleshoot call routing issues in VoIP deployed environment.
- Troubleshooting VM performance issues, Registration o Cisco IP phones
- Restoring Network down scenarios, VM Migration, VM Restoration, Upgrades, and providing Root cause analysis.
- Reproducing customer issues and/or unexpected behaviors in a lab environment and co-ordinate with the development team to file bugs.
- Collaborating with cross-technology teams to work on complex customer issues.
Technology:
Cisco unified communication, Vmware product ESXI, and Vcenter, CCNA- Certified, knowledge of protocol DHCP, DNS, TCP/IP, SIP, and SCCP. H323, MGCP.
Mentorship of new engineers: As a mentor, my role is to oversee the work done by new engineers under my mentorship and act as a single point of contact for all technical issues.
Education
Postgraduate Diploma - Coud Computing and DevOps, Cloud Architect
Caltech
02.2024
Bachelor of Technology - BTech - Electrical and Electronics Engineering
SRM University
01.2018
Skills
- Docker Swarm
- Containerization
- Server Virtualization
- Customer Requirements
- NSX
- Problem Solving
- Logical Approach
- Communication
- Postman
- Ansible
Certification
- Azure Fundamentals - Microsoft
- CCNA 200-301 - Cisco (Issued Oct 2020 - Expires Oct 2023)
- VMware Certified Advanced Professional - Data Center Virtualization Design (2023)
- VMware Certified Professional - Data Center Virtualization 2022 - VMware
Honors Awards
- On The Spot Award! - VMware (Jul 2022)
- Top Performer - Capgemini Engineering (Oct 2020)
Timeline
Technical Support Engineer II
Broadcom
12.2023 - Current
Technical Support Engineer II
VMware
07.2023 - 12.2023
Technical Support Engineer
VMware
07.2021 - 12.2023
Associate Network Engineer
Capgemini Engineering
11.2018 - 07.2021
Postgraduate Diploma - Coud Computing and DevOps, Cloud Architect
Caltech
Bachelor of Technology - BTech - Electrical and Electronics Engineering
SRM University
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