Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Languages
Interests
Work Preference
Timeline
Hi, I’m

Rupantika Singh

Mira Road (East)
Every problem is a gift—without problems we would not grow.
Tony Robbins
Rupantika Singh

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

15
years of professional experience

Work History

Accenture
Mumbai

Assistant Manager - Settlements (Barclays Bank)
05.2022 - Current

Job overview

  • Managing a team of 3 working on Fixed Income Settlements involved in Primary Issuance in Clearstream market.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to increase customer satisfaction level.
  • Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
  • Creating awareness for driving projects & process improvement strategy & methodology, ensuring maximum operational efficiency.
  • Managing investment banking operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
  • Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
  • Leading, training and monitoring performance of the team members for maintaining excellence in operations.
  • Determining training needs of executives and designing / conducting need based training programs to enhance their operational efficiency leading to increased productivity.
  • Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.

JP Morgan Service India Private Limited
Mumbai

Senior Team Member
03.2010 - 03.2022

Job overview

  • Adopted a Risk Based Approach on trade confirmations while also ensured error-free output.
  • Ensured daily, weekly & monthly management & regulatory meetings to address key ops issues.
  • Partnered with internal teams to ensure consistent delivery of excellent client service; developed agenda for client outreach - exception analysis with root cause, corrective action plan.
  • Reviewed internal & external legal confirmations of Equity Products.
  • Liaised with clients and resolved critical issues; ensured controlled delivery & business continuity.
  • Reconciled risk management systems vs. broker notes to ensure all deals were booked in RMS, economics are in sync and discrepancies were highlighted to MO and respective teams.
  • Formulated & published Key Performance Indicators (KPIs) to stakeholder and senior management.
  • Motivated the team to deliver these performances every month during high pressure times.
  • Ensured adherence to the relevant control framework.
  • Assisted in reducing number of global financing fail volume at month end to achieve FED target.
  • Prepared monthly report for CFTC and EMIR (now known as FED).

Education

N.L Dalmia Institute of Management Studies
Mumbai, India

MBA from Financial Management
07.2017 - 10.2020

Skills

Good Communication, Time Management skills, Payments Processing Knowledge, Reconciliation of breaks, Management reporting,

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Availability
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Accomplishments

Collaborated with Change Management team for transition from MT swift format of payment to ISO approved MX format.

Successful transformation is achieved to process MX messages Pacs.009 and Pacs.008

Liaised with Clearstsream to send automated settlement report to new opened accounts for Issuance.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Interests

Travelling to new places

Drawing

Reading Fictional Books

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancementPaid time off

Timeline

Assistant Manager - Settlements (Barclays Bank)

Accenture
05.2022 - Current

N.L Dalmia Institute of Management Studies

MBA from Financial Management
07.2017 - 10.2020

Senior Team Member

JP Morgan Service India Private Limited
03.2010 - 03.2022

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Rupantika Singh