Summary
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Rupashree Som

Rupashree Som

Senior Knowledge Managemenet Specialist 8
Bengaluru

Summary

Documentation and creative writing specialist with experience in writing and organizing documents across all verticals. 7+ years of experience in creating and editing blogs, listicles, user guides, release notes, whitepapers, instructional content, thought leadership articles, case studies, SEO content, and everything in between.

Work History

Senior Knowledge Management Specialist 8

Pegasystems
02.2021 - Current
  • Created, curated, and refined Knowledgebase content, client facing RCAs, internal release notes, and other ad-hoc technical SOPs for Pega Cloud
  • Prepared training modules/courses for Pega Academy
  • Gained developer buy-in for new initiatives by presenting clear use cases outlining the value of improved knowledge management practices
  • Created case studies and marketing blogs for Pega Community
  • Prepared and refined developer guides and client-self-service guides for Pega Cloud
  • Facilitated KTs across new technology intakes and process updates
  • Moderated Pega Community content
  • Created and promoted internal communication and client advisory texts
  • Helped ideate and create "banner text" for internal apps
  • Promoted organizational transparency, fostering open communication channels for employees to share their expertise and insights freely

Technical Content Writer

Allgovision
04.2020 - 01.2021
  • Created and edited technical manuals (installation, feature configuration, troubleshooting) for engineers, system integrators, and end-users
  • Prepared technical content (slide decks, flowcharts, presentations) for system integrators
  • Refined the technical documentation prepared by engineers
  • Created release notes for feature upgrades
    Created feature demos and installation videos
    Ideated and prepared technical blogs
    Created newsletters, brochures, and other marketing content
    Created sponsored posts and PRs
    Produced landing page content and updating the existing content from time to time
  • Supported marketing efforts with targeted email campaigns, driving lead generation and customer engagement.
  • Proactively updated existing documentation when new product releases occurred or feature updates were implemented, ensuring continuous accuracy and relevancy.
  • Contributed to overall content strategy by identifying gaps in existing materials and proposing new topics.
  • Increased website traffic with engaging blog articles on industry trends and product features.

Content Writer

Qbera Loans
03.2019 - 03.2020
  • Prepared user guides and technical manuals for end-users and administrators
  • Created release notes for feature upgrades
  • Reviewed and refined the technical documentation prepared by engineers
  • Prepared installation demos and how-to videos
  • Created, edited, and published blogs about Fintechs, the BFSI sector, artificial intelligence, personal loans, and credit score
  • Pitched press releases to leading publications including (but not limited to) Zee News, DNA, Business Today, Inc. 42, and First Post
  • Created landing page content for the company website
  • Worked with the product marketing team for written communications, social media strategies, and quarterly planning materials
  • Produced communication materials like brochures, proposals, presentations, newsletters and, e-newsletters
  • Researched on relevant keywords and duly incorporating them in blogs, landing pages, and web 2.0s
  • Used Google Analytics to target accurate keywords

Content Writer

Bankbazaar.com
12.2018 - 03.2019
  • Created and edited blogs about personal loans, stocks, and credit cards
  • Developed content for press releases and newsletters to promote partner brands
  • Created news posts about local financial events
  • Conducted regular competitor analysis to stay updated on industry developments and maintain a competitive edge in content creation efforts.
  • Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.

Freelancer

Various
01.2013 - 11.2018
  • Worked as a freelancer for many short-term technical writing projects on leading platforms like Elance, Upwork and iWriter
  • Accolades include 99% Job success score and a ‘Top Rated Freelancer’ badge on Upwork.

Education

Master of Arts - English

University of Calcutta
Kolkata, India
2016.07 - 2018.10

Skills

  • Excellent technical writing skills
  • Experience in preparing slide decks and instructional content
  • Experience in writing blogs, case studies, articles, press releases, technical content, software reviews, whitepapers, and literature reviews
  • Comprehensive understanding of the latest web technologies
  • Ability to deliver projects under stringent deadlines
  • Proper knowledge of proof-reading and editing articles
  • Proficient with common academic style guides like AP and Chicago Manual Style
  • Goal-oriented, enthusiastic, and passionate
  • Open-minded and highly adaptable to new innovation
  • Extensive knowledge of the best practices for content marketing on the internet
  • Knowledge of Taxonomies
  • Content Management Proficiency
  • Continuous learning mindset
  • Knowledge Transfer Techniques
  • Information Management
  • Knowledge Sharing
  • Document Management
  • Content Curation
  • Team Collaboration
  • Project assistance
  • Problem-Solving
  • Workflow Management
  • Document Control
  • Task Prioritization
  • Written Communication
  • Interpersonal Skills
  • Multitasking
  • Decision-Making
  • Continuous Improvement
  • Project management experience
  • Strong analytical skills
  • Collaboration and Teamwork
  • Business process improvement
  • Ms-word
  • Ms-Excel
  • Ms-Powerpoint
  • Wordpress
  • Joomla
  • Camstasia
  • Visio
  • Snagit
  • Madcapflare
  • Robohelp
  • Confluence
  • DITA
  • XML
  • Oxygen XML
  • Mediawiki

    • Websites

    Accomplishments

    • Secured multiple Spot awards and a promotion in Pegasystems.
    • Secured ‘On the Spot’ award in AllGo Embedded Systems (Visteon).
    • Awarded ‘Employee of the Quarter’ for four consecutive quarters in Qbera (InCred).
    • Secured a full score in Bankbazaar’s weekly quality assessment tests.
    • Awarded ‘Employee of the Quarter’ for four consecutive quarters in Qbera (InCred).
    • University of Calcutta, Shri Shikshayatan College, 08/01/16, 08/31/18, Master’s Degree in English
    • University of Calcutta, Shri Shikshayatan College, 08/01/13, 06/30/16, Bachelor’s Degree in English
    • West Bengal Board of Higher Secondary Education, Loreto Day School Bowbazar, 03/01/13, 03/31/13, 12th board examination
    • West Bengal Board of Secondary Examination, Loreto Bowbazar, 02/01/11, 02/28/11, 10th board examination

    Timeline

    Senior Knowledge Management Specialist 8

    Pegasystems
    02.2021 - Current

    Technical Content Writer

    Allgovision
    04.2020 - 01.2021

    Content Writer

    Qbera Loans
    03.2019 - 03.2020

    Content Writer

    Bankbazaar.com
    12.2018 - 03.2019

    Master of Arts - English

    University of Calcutta
    2016.07 - 2018.10

    Freelancer

    Various
    01.2013 - 11.2018

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    Rupashree SomSenior Knowledge Managemenet Specialist 8