RUPESH GAONKAR
Mumbai
Summary
To develop my career that leads to further growth in my professional skills and personal satisfaction by utilizing my skills and ability to work for the growth of an organization. To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity. Responsible online seller with strengths in communication. Website management and advertising Highly organized with strong attention to detail. Proven success in managing logistics.
Overview
18
18
years of professional experience
Work History
Business Development Manager
GSM Traders Limited
Birmingham
01.2016 - 04.2024
- Planning and overseeing new marketing Strategy on Amazon and Ebay
- Finding and developing new markets and improving sales
- Developing goals for the development team and business growth, ensuring they are meet smooth running operation
- Build long-term relationships with new and existing customers as well as suppliers
- Arranging business development meetings with prospective clients
- Stay up-to-date with new products/services and new pricing/payment plans
- Augmented sales value by upselling and cross-selling new products and services to existing customers
- Created effective marketing, sales and promotional initiatives to drive revenue
- Researched trends to gather data and implement innovative strategies
- Planned stock quantities according to marketplace demand and sales forecasts
- Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness
- Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand
- Recycled slow-moving products and removed delisted products from company inventory and storage
- Created and monitored KPI metrics from order placement to product delivery, maintaining high-levels of customer satisfaction
- Took control of packaging and provided appropriate, cost effective and high quality solutions
- Negotiated rates and contracts with transportation and logistics providers with favourable outcomes
- Confirmed carrier compliance with company policies and procedures for product transit or delivery
- Ensured alignment by reconciling shipment data between multiple systems.
Food and Beverage Operations Manager
Holiday Inn
Reading
01.2014 - 12.2015
- Created and implemented strategies to increase customer satisfaction with food and beverage services.
- Analyzed sales data on a weekly basis to identify trends that could be used to inform future decisions about product offerings or promotions.
- Organized inventory of food, beverages, and supplies needed for daily operations.
- Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
- Monitored employee performance to ensure adherence to company policies and standards.
- Ensured compliance with health department regulations regarding sanitation, cleanliness, and safety.
- Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
- Resolved customer complaints in a timely manner while maintaining positive relationships with guests.
- Worked closely with chefs and other kitchen staff members to create unique menus that would appeal to customers.
- Developed and maintained detailed financial reports for food and beverage operations.
- Greet guests and oversee actual service on a regular basis to ensure consistency of service.
Restaurant Manager
Meridian Leisure Hotels Group
United Kingdom
04.2011 - 12.2013
- Operation Planning, Training, Delegating, Executing & Follow Up: contributing in setting up departments in terms of Standard Operating Procedure e Building a team
- Maintaining highest standards in terms of Service & set ups & maintaining the same consistently presenting creative & innovative bar set ups
- General review on daily basis, Guest & staff retention, Motivational activities, Man management, Productivity & Time management
- To ensure that breakages & spillage are kept to a minimum & recorded correctly, maintaining the same at 100%; discussing e provide new ideas to improve products both Front & Back-of-House
- Updating Beverage lists & stocks, keeping track on beverage consumption event wise on daily basis updating status of beverage menu
- Ensuring that daily operations of Food & Beverage delivery are to the correct standard as set by the Hotel.
Food and Beverage Supervisor
Crown Plaza and Heythrop Park Hotel
Oxford
10.2010 - 04.2011
- Record information about inventory and health practices
- Identity and estimate quantities of foods, beverages, and supplies to be ordered
- Make decisions and solve problems concerning menus and staff
- Taking orders and place in the kitchen, making all kinds of billing and settle it.
Food & Beverage Supervisor
Imperial Palace Hotel
Mumbai
01.2010 - 09.2010
- Maintaining highest standards in terms of service and set ups
- Taking orders and place in the kitchen, making all kinds of billing and settle it
- Brief all the staff daily and making weekly duty roster
- Resolve customer complaints about food quality or service.
Food & Beverage Captain
Dhow Palace Hotel
Dubai
01.2009 - 12.2009
- Presenting creative and innovative bar set ups
- General review on daily basis, guest and staff expectation
- Responsible for taking bar inventory
- Responsible for mise-en scene and mise-en-place
- To ensure that breakages and spillages are kept to a minimum.
Food & Beverage Trainee Captain
Dhow Palace Hotel
Dubai
01.2008 - 12.2008
- Responsible for order taking
- Responsible for duty allocation
- Maintaining the highest standards of service and set ups
- Responsible for proper hand over to another shift in charge
- Ensuring preparation of daily cover sheet and revenue sheet for each shift and forwarding same to manager.
Food & Beverage Waiter
Treat Restaurant
Dubai
07.2006 - 12.2007
- Responsible for order taking
- Recommending special dishes as per the standard set
- Responsible for organising and setting outdoor catering parties functions and buffets
- Responsible in co-ordinating with kitchen staff regarding quality control, food and hygiene
- Prepare the daily mise-en-place
- Check periodically proper storage of cutlery and crockery in the section.
Education
3 Year Diploma - Hotel Management
Tuli Institute of Hotel Management & Catering Technology
01.2006
H.S.C 12th - Commerce
Eknath B Madhavi Collage
01.2003
Skills
- Teamwork
- Leadership
- Problem Solving
- Sales and market development
- Strategic decision-making
- Business planning
- Sales KPI management
- Inventory control
- Purchasing management
- Logistics
- Budget controls
- Customer care
- Safety standards
- Transportation management systems
- Budget analysis
- Compliance standards
- Market and competitor analysis
- Pricing strategies
- Marketing strategy development
- Distribution strategy development
- Communication skills
- Sales reporting
Languages
- English
- Hindi
- Marathl: First Language
Timeline
Business Development Manager
GSM Traders Limited
01.2016 - 04.2024
Food and Beverage Operations Manager
Holiday Inn
01.2014 - 12.2015
Restaurant Manager
Meridian Leisure Hotels Group
04.2011 - 12.2013
Food and Beverage Supervisor
Crown Plaza and Heythrop Park Hotel
10.2010 - 04.2011
Food & Beverage Supervisor
Imperial Palace Hotel
01.2010 - 09.2010
Food & Beverage Captain
Dhow Palace Hotel
01.2009 - 12.2009
Food & Beverage Trainee Captain
Dhow Palace Hotel
01.2008 - 12.2008
Food & Beverage Waiter
Treat Restaurant
07.2006 - 12.2007
3 Year Diploma - Hotel Management
Tuli Institute of Hotel Management & Catering Technology
H.S.C 12th - Commerce
Eknath B Madhavi Collage
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