Rupesh Jadhav

Team Management:

• Responsible for handling team of 50+ members
• Interviewed employees and implemented mentoring program to promote positive feedback and engagement.
• Assigning resources as per client needs
• Making sure team is well aligned with client objectives
• Preparing individual's growth plan
• Delegating tasks and setting timeline expectations with internal and external stakeholders
• Proficient in conducting meetings (Online/Offline) as well as meeting room sessions for updates, feedbacks and re-freshers

Client management:

• Key contact during the entire project life cycle
• Responsible for the client communications managing key accounts
• Review of all the client requests and materials
• Planning and scheduling as per the scope of the project
• Handling client escalations/troubleshooting and suggesting best possible solutions
• Delivering highest quality (95% and above client SLA) and ensuring new/repeat business

Budget Management:

• Estimating the hours required for each activity/task and preparing the quotations
• Understanding the scope of the project
• Preparing efforts required during the entire project life cycle

Vendor management:

• Selecting vendors as per the requirement within the allocated budget
• Submitting the requirements and needed materials to vendors
• Sharing the expectation and timelines
• Dealing with vendor escalations
• Negotiating prices wherever possible/appropriate to improve margins (Managing 50%+ GMs)

Training and onboarding:

• Preparing training plan
• Preparing training materials
• Conducting training sessions – on the job and class room
• Introducing new recruits to live job in step wise manner

Key Highlights:

• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Assisted in organizing and overseeing assignments to drive operational excellence
• Developed and implemented business strategies to achieve business goals and stay competitive
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Set aggressive targets for employees to drive company success and strengthen motivation
• Managed and motivated employees to be productive and engaged in work
• Onboarded new employees with training and new hire documentation
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Defined clear targets and objectives and communicated to other team members
• Maximized performance by monitoring daily activities and mentoring team member
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
• Controlled costs to keep business operating within budget and increase profits
• Cross-trained existing employees to maximize team agility and performance