Accomplished and results-driven Assistant Banquet Manager with over 10 years of progressive experience in the hospitality industry, specializing in the planning, coordination, and execution of high-profile events, including corporate functions, weddings, and large-scale banquets. Proven ability to lead diverse teams, exceed revenue targets, and deliver exceptional guest experiences in fast-paced, high-pressure environments. Adept at cross-departmental collaboration, client relations, and operational excellence, with a strong focus on quality, detail, and service standards. Recognized for driving team performance, maximizing event profitability, and consistently ensuring flawless event delivery.
• Strategically manage and oversee operations for two ballrooms and three meeting rooms, delivering seamless and sophisticated event experiences for both corporate and wedding clients.
Successfully led the banquet division in achieving the highest number of confirmed wedding bookings this year, driving consistent growth in monthly event confirmations.
Consistently exceed monthly revenue targets by effectively coordinating large-scale events, and ensuring that all financial goals for the banquet department are achieved.
• Direct and mentor a team of banquet associates, fostering a positive work environment, and promoting staff satisfaction, resulting in improved team performance and retention. Collaborate with clients to design and deliver bespoke event solutions tailored to their unique needs, ensuring exceptional execution of corporate functions, conferences, and weddings.
Oversee all aspects of event management, from pre-planning to post-event analysis, ensuring flawless execution and a memorable experience for all guests.
Drive cross-departmental collaboration with sales, catering, and housekeeping to ensure all logistical requirements are met, maintaining high standards of service excellence.
•Manage all banquet and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
•Identify customers' needs, and respond proactively to all of their concerns.
•Lead the F&B team by attracting, recruiting, training, and appraising talented personnel, providing two-way communication, and nurturing an ownership environment with an emphasis on motivation and teamwork.
• Comply with all health and safety regulations.
Staff Supervision & Leadership
Sales-Oriented Approach Team Collaboration
Stock & Inventory Management
Portion & Cost Control
Departmental Financial Oversight (PNL)
Customer-Focused Service Excellence
Troubleshooting & Problem Solving
Staff Training & Development Hands-On Team Player Conflict Resolution
IT & Systems Proficiency
Adherence to Health and Safety Standards