Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Address
Personal Information
Timeline
Generic

Rupesh Koli

Gurgaon

Summary

Dynamic professional with over five years at Concentrix India, excelling in capacity planning and operational transitions. Proven ability to enhance productivity through exceptional communication and strong organizational skills. Successfully led training initiatives and optimized resource allocation, driving efficiency in diverse teams while adeptly utilizing tools like Genesys and MS Excel.

Overview

7
7
years of professional experience

Work History

Concentrix India
10.2018 - Current
  • Serving as an Assistant Manager at Concentrix India for over five years.
  • Responsible for Indian, UK, Philippine, and South African LOBs as Capacity Planner.
  • Sorted out issues of the planning templates.
  • Facilitated transition of operations from South Africa to Philippines.
  • Orchestrated transition from Verint to Genesys tools.
  • Conducted training sessions for new hires on products and workplace protocols.
  • Managing capacity planning and led scheduling team initiatives.
  • Presented Short Range and Long Range planners alongside Capacity Plans to clients and operations teams.

Real Time Analyst

Webhelp India Pvt Ltd
  • Monitored operational metrics and KPIs to maintain service levels and productivity targets.
  • Analyzed real-time data to identify trends and improvement opportunities.
  • Generated reports and presented findings to management for strategic decision-making.
  • Adjusted staff levels and resources in response to changing demands and unexpected events.
  • Coordinated with team leaders to manage break schedules and shift swaps effectively.
  • Liaised between management and operational teams to communicate performance issues and solutions clearly.

Education

Batchelor of Arts -

Rajasthan University

12th -

Rajasthan Board Ajmer

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • MS Word
  • MS Excel
  • PowerPoint
  • Verint
  • Genesys
  • Avaya
  • Nice IEX
  • Capacity planning

Languages

  • Hindi
  • English

Hobbies and Interests

  • Playing Cricket
  • Listening Music
  • Sometimes composing songs

Address

VPO Sundyana Teh Kathumar, Alwar, Rajasthan, 321605, Ground floor flat HN 26 Ashok Vihar Phase 3 Ext, Gurgaon, Haryana

Personal Information

  • Father's Name: Sh Duli Chand Koli
  • Mother's Name: Smt Vimla Devi
  • Nationality: Indian
  • Marital Status: Married

Timeline

Concentrix India
10.2018 - Current

Real Time Analyst

Webhelp India Pvt Ltd

Batchelor of Arts -

Rajasthan University

12th -

Rajasthan Board Ajmer

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Rupesh Koli