RUPESH KRISHNAN
STORE MANAGER
Kochi
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Store Manager
RELIANCE RETAIL
11.2023 - Current
- Conducted a thorough evaluation of existing processes and identified 12 key areas for improvement, leading to a 25% increase in operational efficiency while maintaining quality and service standards.
- Implemented tighter inventory controls and conducted monthly employee training sessions, resulting in a 15% reduction in shrinkage rates over six months.
- Developed supplier relationships: Negotiated with 8 suppliers to secure an average cost reduction of 10%, exclusive access to 5 high-demand products, and ensured 98% stock availability.
- Successfully led a team of 20 employees in a fast-paced environment, achieving a 95% employee satisfaction rate and a 20% improvement in team productivity through proactive communication and consistent positive feedback.
Assistant Store Manager
Muscat Duty Free
09.2017 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with the manager to address over 50 customer issues monthly, leading to a 20% improvement in customer satisfaction ratings over a 6-month period.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Oversaw a team of 10 employees, conducted monthly performance evaluations, resulting in a 15% increase in skill proficiency and facilitating 3 team members' promotions within the year.
Education
Negotiation Skills - Essential Skills And Stratergies
University of Michigan
Coursera 04.2001 -
Bachelor of Business Administration - Computer Applications
Bharathiyar University
Coimbatore - Tamil Nadu , India 04.2001 -
Skills
Team development
Store operations
Staff management
Loss prevention
Employee training
Risk management
Timeline
Store Manager
RELIANCE RETAIL
11.2023 - Current
Assistant Store Manager
Muscat Duty Free
09.2017 - 09.2023
Negotiation Skills - Essential Skills And Stratergies
University of Michigan
04.2001 -
Bachelor of Business Administration - Computer Applications
Bharathiyar University
04.2001 -
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