Rupesh Kumar
Bangalore
Summary
Results-driven IT professional with over a decade of experience in IT service management, specializing in Configuration and Asset Management, ITIL processes, and IT Operations Management. Proficient in designing and maintaining CMDB structures, IT infrastructure monitoring, and providing transparent asset inventories to support ITIL-based processes. Experienced in managing intricate IT environments encompassing software, hardware, and cloud infrastructure, with a solid foundation in the Common Service Data Model (CSDM). Fluent in English, possessing exceptional communication skills and a demonstrated ability to collaborate with cross-functional teams and external stakeholders to enhance IT service excellence and resilience.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Lead IT Administrator (Configuration & Asset Management, IT Service Management , IT Ops Management)
Societe Generale
08.2022 - Current
- Designed and maintained IT asset inventories and CMDBs, ensuring transparency in ownership, type, and health status of IT assets across enterprise networks.
- Developed and optimized Configuration and Asset Management processes aligned with ITIL v3, improving service delivery and governance for IT and business stakeholders.
- Led the implementation of Flexera IT Asset Management module in Societe Generale and on boarded all assets present entirely, defining data flows, dependencies, and service mappings to support the full asset lifecycle and ITIL processes.
- Collaborated with internal and external IT service providers to enforce standardized asset management processes, ensuring network-wide transparency and compliance.
- Architected reporting capabilities using Flexera reporting module, enabling stakeholders to make data-driven decisions and proactively manage risks, including cybersecurity.
- Engaged in strategic projects to enhance CMDB functionality, delivering high-quality data within project timelines and improving service resilience.
- Provided technical assessments of requirements, ensuring alignment with business objectives and ITIL best practices.
- Acting as the sole responsible for various ITSM modules (Incident management, Change management, Problem Management).
- Handling the monitoring infrastructure using BMC tools, Zabbix (open source), API end point based event pushing.
- Managed IT infrastructure monitoring using tools like Zabbix and Flexera, ensuring real-time visibility into software, hardware, and cloud assets.
- Configured and maintained ITIL-based processes for incident, problem, and change management, improving operational efficiency by 15%.
- Developed playbooks for automation and configuration management using Ansible, streamlining deployment and maintenance of IT assets.
- Supported the integration of monitoring tools with ServiceNow, enhancing event correlation and asset tracking capabilities.
- Communicated complex technical issues to diverse stakeholders, tailoring solutions to meet business and technical requirements.
Senior System Administrator
HSBC
04.2019 - 08.2022
- Administered IT infrastructure, including servers, networks, and cloud environments, ensuring high availability and performance.
- Implemented Flexera administration processes, optimizing software asset management and license compliance.
- Contributed to ITIL process improvements, reducing downtime through proactive monitoring and configuration management.
- Collaborated with cross-functional teams to deliver IT projects, ensuring alignment with organizational goals and timelines.
- Acted as Lead ITSM and IT operations management (for monitoring and event management) to drive IT infrastructure flawlessly.
System Administrator
Infosys Ltd
08.2015 - 04.2019
- As part of ITSM, worked on Incident management, Change management, problem management.
- To enable CMDB for client, used BMC Remedy CMDB to onboard CIs and map with services.
- Defining SLAs for various ITIL process led modules.
- Monitoring and Event management using BMC tools.
Education
Bachelor's Degree - Computer Science
Utkal University
Bhubaneswar 01.2012 - 1 2015
Skills
Remedy CMDB
ITOM
Flexera Administration
IT Infrastructure Lead delivery
Software
Hardware
Cloud
Network Monitoring
Zabbix
Ansible
Event Management
Incident Management
Problem Management
Change Management
Asset Management
YAML
Python
Jira
BMC Impact Solutions
SSH
Certification
ITIL v3 Foundation Certification
Timeline
Lead IT Administrator (Configuration & Asset Management, IT Service Management , IT Ops Management)
Societe Generale
08.2022 - Current
Senior System Administrator
HSBC
04.2019 - 08.2022
System Administrator
Infosys Ltd
08.2015 - 04.2019
Bachelor's Degree - Computer Science
Utkal University
01.2012 - 1 2015