Rupesh Mishra
Fashion Operation Merchandising
Agra
Summary
Seasoned professional with 18 years in fashion retail and operations, focusing on B2B merchandising. As a Manager at Flipkart wholesale, successfully executed competitive sales initiatives that increased product awareness and contributed to significant business growth. Skilled in customer relationship management, creating effective strategies to enhance customer experience. Demonstrated ability to identify and cultivate relationships with key institutional clients, driving business success and target achievement.
Overview
19
19
years of professional experience
Work History
Merchandise Manager
Flipkart Wholesale
06.2024 - Current
- Guarantee a constantly full, clean and well-arranged shopping environment, to let customers purchase easily and comfortably with convenience and speed.
- Commit to a quality customer service image through employees' enthusiastic welcome and friendly service attitude.
- Listen to customer’s to know, analyse and react to meet member. Expectations and retain member loyalty.
- Ensure you and your employees able to reflect the image of Store.
- Handling the team of entire non food department.
- Responsible for motivational behaviour towards the entire team.
- Be responsible for developing and implementing training plan according to training needs and store priorities.
- Enhance the team motivation through constant internal communication, training and maintain good labour relations.
- Conduct the performance appraisal once a year.
- Respect Labour Law and company working rules.
- Business Development & Profitability
- Identifying sales targets, developing sales plans, analyzing market trends and maintaining sales performances.
- Based on company pricing policy, be the cheapest in your area.
- Analyse store performance through benchmarking.
- Generate more prospect through marketing & social activity & making our store ‘A Happening Place In Town’.
- A part of the store PPC team & responsible for lower the negative inventory & shoplifting.
- Maintaining all the stocks reports and sales reports.
- Giving the requirement of stock towards warehouse & Head office.
- Managing the stock stacking and floor Stocks.
Operation Manager
Flipkart Wholesale
01.2022 - 06.2024
- Managing operation's of Flipkart wholesale-maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Running inventory storage with inbound and outbound sales operation's. Delivering Groceries and Daily order's fulfillment in Ecommerce Mode in Local and upcountry location 's with Fast-pace Fleet planning and Execution of transit time in PAN India.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organizing of total inventory of 15 crores in the warehouse.
- Set effective store schedules based on forecasted customer levels, and service requirements in coming time as per forecast and Sale's schedule.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success & Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Asst Deptt. Manager, Big Bazaar
Future Value Retail Ltd.
01.2007 - 10.2012
- Display and Shelf Space to the Brands.
- Handling a team of 16 persons and one Team Leader.
- Regular PI of stocks.
- Keeping track on Margins & Payment.
- Maintaining Good Relation with the Company Person / Suppliers to ensure smooth flow of supply.
- Making sure that the vendors take back the Non-Saleable, Damaged & Expired Products.
- Analyzing Stock Cover & Sales & giving Discounts on Products.
- Preparing Menu for the Department as per Customers Demand & ensuring that only saleable products.
- Keeping Records of Promotional Products as well as Fast moving & Slow moving Products.
- Coordinating with the Marketing Department regarding advertising of offers.
- Ensuring proper display of products as per the Plano gram set by the Category in coordination with Store Manager.
- Communicating the offers to the concerned staff.
- Communicating qty wise target with different merchandise category.
- Regular tracking on week on week growth and degrowth.
- (Fashion @ Big Bazaar Department)
Education
PGDHTM - undefined
Passed PGDHTM from Agra University.
Graduation - undefined
Passed Graduation from Agra University.
Intermediate - undefined
Passed Intermediate From U.P. Board.
High School - undefined
Passed high school from C.B.S.E Board.
Skills
Customer service and issue resolution Operations management Process improvement Team leadership Strategic planning
Operational efficiency
Cost control methods
Effective time allocation
Inventory management
Supply chain management
Accomplishments
- Sold Merchandise first rank in LPB achievement in north zone under 23 stores.
- Sold Merchandise first rank in private brand sales achievement in north zone stores.
- Sold highest Merchandise (Sunday Tiger) in Pantaloons in Gurgoan.
- Highest Sales achievement (Men’s Section) north zone under 23 stores.
- Employee of the month for outstanding performance.
Timeline
Merchandise Manager - Flipkart Wholesale
06.2024 - Current
Operation Manager - Flipkart Wholesale
01.2022 - 06.2024
Asst Deptt. Manager, Big Bazaar - Future Value Retail Ltd.
01.2007 - 10.2012
Agra University - PGDHTM,
Agra University - Graduation,
U.P. Board - Intermediate,
C.B.S.E Board - High School,