Rupesh Parmar
Mumbai
Summary
To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICES ASSOCIATES
TATA Consultancy Services TCS
11.2011 - Current
- Resolving customer queries over telephone for Citi Bank US Inbound Process.
- Providing FCR (First Call Resolution) to customers.
- Up selling of the bank products as per customer needs.
- Logging complaints to escalate to next level if query cannot be resolved.
- Sharing best practices within the team.
- Highlighting any challenges / issues to immediate supervisor for resolution.
- Worked for Webster bank IT service desk.
- Reset password and unlock accounts for multiple applications.
- Worked on Active directory and Service now.
- Employee id: 564691
- Grade: BPO 1
- Achievements: Met CSAT scores consistently.
- Was selected to be a part of Citi Bank Empowerment Pilot Project.
- Identifying & Resolving customer issues.
- Coordinating with other departments to provide resolution to customers query.
- Educating the customers how to avoid getting issues with the services.
- Skills & Competencies: Analytical mindset with focused attention to detail.
- Strong Verbal and written Communication skills.
- Ability to multi-task and execute task in line with priorities in a timely manner.
- IT service desk, words, Active directory, service now, Mortgage, banking and cards.
Education
HIGHER SECONDARY SCHOOL CERTIFICATE - undefined
SECONDARY SCHOOL CERTIFICATE - undefined
Skills
Analytical mindset
Attention to detail
Verbal communication
Written communication
Multi-tasking
IT service desk
Active Directory
ServiceNow
Mortgage
Banking
Cards
Accomplishments
- Met CSAT scores consistently.
- Was selected to be a part of Citi Bank Empowerment Pilot Project.
- Identifying & Resolving customer issues.
- Coordinating with other departments to provide resolution to customers query.
- Educating the customers how to avoid getting issues with the services.
Grade
BPO 1
Personal Information
- Employee ID: 564691
- Date of Birth: 03/04/83
Timeline
CUSTOMER SERVICES ASSOCIATES - TATA Consultancy Services TCS
11.2011 - Current
Poddar Jr. College - HIGHER SECONDARY SCHOOL CERTIFICATE,
St. Theresa School High - SECONDARY SCHOOL CERTIFICATE,