Summary
Overview
Work History
Education
Skills
Accomplishments
Grade
Personal Information
Timeline
Rupesh Parmar

Rupesh Parmar

Mumbai

Summary

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.

Overview

14
14
years of professional experience

Work History

CUSTOMER SERVICES ASSOCIATES

TATA Consultancy Services TCS
11.2011 - Current
  • Resolving customer queries over telephone for Citi Bank US Inbound Process.
  • Providing FCR (First Call Resolution) to customers.
  • Up selling of the bank products as per customer needs.
  • Logging complaints to escalate to next level if query cannot be resolved.
  • Sharing best practices within the team.
  • Highlighting any challenges / issues to immediate supervisor for resolution.
  • Worked for Webster bank IT service desk.
  • Reset password and unlock accounts for multiple applications.
  • Worked on Active directory and Service now.
  • Employee id: 564691
  • Grade: BPO 1
  • Achievements: Met CSAT scores consistently.
  • Was selected to be a part of Citi Bank Empowerment Pilot Project.
  • Identifying & Resolving customer issues.
  • Coordinating with other departments to provide resolution to customers query.
  • Educating the customers how to avoid getting issues with the services.
  • Skills & Competencies: Analytical mindset with focused attention to detail.
  • Strong Verbal and written Communication skills.
  • Ability to multi-task and execute task in line with priorities in a timely manner.
  • IT service desk, words, Active directory, service now, Mortgage, banking and cards.

Education

HIGHER SECONDARY SCHOOL CERTIFICATE - undefined

Poddar Jr. College, Mumbai

SECONDARY SCHOOL CERTIFICATE - undefined

St. Theresa School High, Mumbai

Skills

Analytical mindset

Accomplishments

  • Met CSAT scores consistently.
  • Was selected to be a part of Citi Bank Empowerment Pilot Project.
  • Identifying & Resolving customer issues.
  • Coordinating with other departments to provide resolution to customers query.
  • Educating the customers how to avoid getting issues with the services.

Grade

BPO 1

Personal Information

  • Employee ID: 564691
  • Date of Birth: 03/04/83

Timeline

CUSTOMER SERVICES ASSOCIATES - TATA Consultancy Services TCS
11.2011 - Current
Poddar Jr. College - HIGHER SECONDARY SCHOOL CERTIFICATE,
St. Theresa School High - SECONDARY SCHOOL CERTIFICATE,
Rupesh Parmar