Rupesh Rokade
Summary
Dynamic IT professional with expertise in infrastructure services, project delivery, and data center management, seeking to leverage technical acumen and analytical skills in a challenging environment. Committed to driving excellence in disaster recovery strategies and contributing to organizational success. Eager to explore innovative solutions that enhance operational efficiency and support business objectives. A strong focus on collaboration and continuous improvement ensures the delivery of results that align with the company's vision.
Overview
18
18
years of professional experience
Work History
AVP | Project Management | DR/BCP | Infrastructure & Datacenter Operations | Service Delivery Management
Kotak Mahindra bank limited
06.2024 - Current
- Transformational AVP & Project Manager | Driving strategic initiatives in DR/BCP, Infrastructure & Datacenter Operations, and Service Delivery Management to deliver operational excellence and business resilience.
- Experience Summary 1
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
- Successful data center migration project lead for bank
- new application onboarding and DR infra setup project leaded successfully
Service Delivery Manager / Tower Service Manager
ATOS Global IT Services
04.2015 - 06.2024
- Focal point between the customer and the Operations delivery teams.
- Make sure all the processes are followed properly.
- Quality delivery, technical reviews, and audits participation.
- Make sure all the services delivered are ITIL compliant.
- Focus on service availability (That all the services are available without disruption or outages)
- Communicate with customer for updates regarding service delivery status, outages, activities, changes, RCA, incidents
- Daily follow up with delivery teams for timely deliveries
- Monitor service level performance (make sure whatever the service levels agreed with customer are in check and are as per quality and standards)
- Make sure the OLA and SLA are managed well.
- Run activities and associated reporting.
- Daily/weekly/monthly service review presentations to customer.
- MI call participation, making sure of the RCA delivery within SLA.
- Vendor management.
- Service improvement planning and execution.
- Business Continuity plan and Disaster Recovery management.
- Project1
Assistant System Analyst
C-EDGE Technologies (TCS-SBI Enterprise)
07.2013 - 04.2015
- Primarily working in the BFS domain; main area of expertise in banking production support environment. An Application Services provider to Urban Co-operative Banks and Regional rural banks in the country.
- Handling activities regarding testing of the application, to ensure Zero Bug in the application. Also, to give project sign-off after completing the UAT rounds successfully.
- Managing teams of project managers, solution architects, Support Engineers, software Vendor & Testing Engineers.
- Providing on-site as well as offsite support through central help desk support models with clarifications on specific applications of system.
- Resolving support/operational issues in liaison with project managers & business group.
- Defining escalation / response / resolution time for reported problems on basis of criticality.
- Experience Summary 2
Associate consultant
InfrasoftTech India LTD
05.2011 - 06.2013
- Understanding the business requirement of all MFI Loans.
- Identifying Process in business within the group which can be automated.
- Preparing a preliminary case for process automation based on business requirement and pitching it to respective business/group heads
- Conducting a detailed feasibility study / analysis of the business requirements.
- Raising functional requirements with software developer / vendor and liaising with them through the project development stage to its implementation.
- Building Test Cases and stress testing the application delivered by Vendor.
- Providing post implementation maintenance and support for applications developed.
- Actively involved in eliciting, analyzing, and documenting the functional and business requirements of client.
- Prepared Scope document, Software Requirements Specification (SRS) document and developed Mock Screens in MS Excel for better understanding of the application
- Functional Testing for various applications / modules and documented User Manuals.
- Communicating between the development team and the project stake holders for any changes in the requirements.
- Experience Summary 3
Offshore Assistant Executive – Supply Chain
Schlumberger Asia Services Ltd
01.2010 - 01.2011
- Data Capturing and Reporting (MS Access)
- Client Coordination
- Data capturing and Analysis on Move IT Software
- Support and Testing
- Generating monthly reports
- Information analysis
- Supply chain management (SCM)
- Database retrieval applications
- Experience Summary 4
Project freelance
Royads
01.2008 - 12.2009
- Designing and optimizing databases. MySQL, MS AccessWeb designing PHP
Education
M.Sc. - IT
S.I.E.S College of Commerce & Economics
01.2008
B.Sc. - IT
S.I.E.S College of Commerce & Economics
01.2006
Skills
- Technology understanding: Windows, Linux, VMware, Cloud computing, Hyper-V , IT Infrastructure delivery & Services
- Process: ITIL, Transition and operations
- RDBMS: SQL,Oracle
- Tools: Service now, BMC Remedy, Power BI, SharePoint
- Service Delivery and Management
- Client Relationship Management
- Leadership
- Requirement Gathering
- Data Analysis
- Escalation handling
- Project handling and streamlining
- Strong work ethic
- Exceptional customer service
Accomplishments
- Recipient of 'On the Spot' Award four times for excellent work and timely deliveries
- Recognized by management for leading DR migration project successfully
- Leaded challenging projects and recognized by leadership for project streamlining and DR onboarding of new applications.
- Imparted training to new joiners in the project.
- Saved additional cost for the company by delivering DR migration project within timelines and with accurate and efficient project planning.
- Ensured zero downtime for critical applications during DR project migration.
Additional Information
Enthusiastic and dynamic individual with passion for exploring new places,cultures and meeting new people.
Nature and Wildlife lover who loves getting immersed in nature. Avid sports enthusiasts who enjoys playing cricket,football,badminton,snooker.
Also loves and tried challenging adventure sports like paragliding,rock climbing, bungee jump, cliff jumping,river rafting,scuba diving.
Attitude and Aims
- Committed to continuous learning and professional development in challenging environments
- Always eager to learn from, support and empower others
- Willing to relocate, including overseas
- Looking for long term and permanent position that rewards commitment
Disclaimer
I hereby declare that the above details furnished are true to the best of my knowledge and I would be liable for any discrepancies thereof.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
AVP | Project Management | DR/BCP | Infrastructure & Datacenter Operations | Service Delivery Management
Kotak Mahindra bank limited
06.2024 - Current
Service Delivery Manager / Tower Service Manager
ATOS Global IT Services
04.2015 - 06.2024
Assistant System Analyst
C-EDGE Technologies (TCS-SBI Enterprise)
07.2013 - 04.2015
Associate consultant
InfrasoftTech India LTD
05.2011 - 06.2013
Offshore Assistant Executive – Supply Chain
Schlumberger Asia Services Ltd
01.2010 - 01.2011
Project freelance
Royads
01.2008 - 12.2009
B.Sc. - IT
S.I.E.S College of Commerce & Economics
M.Sc. - IT
S.I.E.S College of Commerce & Economics
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