Rupesh Shah
Support executive
Ambawadi,Gujarat
Summary
Seeking a challenging position in IT Industry that will capitalize on my knowledge of latest technology. Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
12
12
years of professional experience
Work History
Support Executive
Saral Information Technologies Pvt Ltd
02.2022 - 04.2025
- Creating and configuring Trading Application Server.
- Primary contact point with client, and coordinated strong relationships.
- Prompt response and identify the issues and resolving.
- Providing server level and application-level Support to client.
- Providing support for installation for SQL setting and auto backup schedule.
- Configuring and installation of iis for Saral desktop application.
- Installation and configuring server for IOS and Mobile application API.
- Installation and configure SMS and Email smtp api on client server for transactions and Authentications related message.
- Providing network and desktop Support to office users.
- Exchange Connectivity and configuration in Trading software.
Support Executive
Anmol Group
08.2015 - 12.2021
- Managing Hosting and Domain panels.
- Daily Backup task of all database.
- Managing and monitoring Firewall.
- Providing Desktop and network support to users.
- Managing inventory.
- Managing EPBX and surveillance system.
District Lead
Mphasis.Ltd
Ahmedabad
03.2013
- Site identification.
- Liaising with zonal office with all Nationalizes bank.
- Follow up for escalations received from Local SRM/Call Center/PM for any services related to Cash, Consumable, Caretaker, FLM & Housekeeping Queries related to non- functioning of ATM Site, will be monitored by logging of calls based on site visit.
- Manage serves. Desktop support.
Liaison officer and Tech support team leader
AXIS SOFTWARE.Pvt.Ltd
04.2010
- Role 1 Desktop support l
- Role 2 Provide technical support to Support Engineer.
- Role 3 Providing Managing services to SBI.
- Role 4 Maintaining inventory.
Education
Bachelor of Science - Computer Science
A. R. Bhatt College
Una Gujarat 04.2001 -
Skills
Computer hardware support Operating System Support Installation and basic configuration of Vmware Networking concepts and implementation
Problem-solving
Software troubleshooting
Customer service
Teamwork and collaboration
Timeline
Support Executive
Saral Information Technologies Pvt Ltd
02.2022 - 04.2025
Support Executive
Anmol Group
08.2015 - 12.2021
District Lead
Mphasis.Ltd
03.2013
Liaison officer and Tech support team leader
AXIS SOFTWARE.Pvt.Ltd
04.2010
Bachelor of Science - Computer Science
A. R. Bhatt College
04.2001 -
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