RUPESH SHETE
PUNE
Summary
Dynamic Customer Support Manager with extensive experience at WANBANG STARCHARGE INDIA PVT LTD, specializing in issue resolution and team leadership. Recognized for enhancing customer satisfaction through strategic problem-solving and effective coordination with vendors. Proficient in LT and HT electrical system design, driving success in the EV sector.
Overview
12
12
years of professional experience
Work History
Manager- Customer Support Engineer
WANBANG STARCHARGE INDIA PVT LTDp
Pune
08.2022 - Current
- Responsible for customer remote and on-site support, and query resolution regarding EV chargers and electric buses.
- Inventory management.
- Vendor management and team handling.
- Coordination with the China HQ R&D team for escalated issue resolution.
- Handling customers issue resolution delays depend on issue depth.
- To conduct ARAI procedures regarding the certification of EVSE.
Assistant Manager
TVESAS ELECTRIC SOLUTIONS PVT LTD
Pune
03.2022 - 07.2022
- Responsible for target-oriented sales of chargers.
- Responsible for EVSE remote service in the Maharashtra region.
- Customer support.
- Vendor handling.
Engineer
M/S SYNERGY SOLUTIONS
12.2017 - 03.2022
- Looking into sales, installation and maintenance of EV chargers
- Responsible for customer support
- Responsible for handling in-house and out sourced man power
- Handling procurement
- Making of estimation for EVSE projects
- Responsible for co ordination with Delta Electronics India Pvt Ltd and TATA Power Ltd in establishing EVSE infrastructure
Design Engineer
M/S FEDERAL ENGINEERING WORKS
10.2013 - 11.2017
- Worked as electrical consultant for residential and commercial project
- Responsible for LT distribution system and HT 22/0.433kV distribution substation designs
- Responsible for handing consultant panel meetings for projects
- Making the estimates and BOQ
- Responsible for site supervision as a consultant
- Responsible for handling government bodies environmental clearance and IGBC committee meetings
- Responsible for customer supports and queries
Junior Engineer
M/S FEDERAL ENGINEERING WORKS
10.2013 - 11.2017
- Liasoning with MSEDCL and PWD
- Supervision of electrical work on site
Education
B.E. - ELECTRICAL
UNIVERSITY OF PUNE
01.2013
HSC -
M.S.B.T.E.
SSC -
M.S.B.T.E.
Skills
- Proficient in LT, HT electrical system design
- Comprehensive knowledge of the electrical wiring interconnect system
- Electric Architecture
- Electrical installation
- Customer support and issue resolution
- Team handling and teamwork
- AutoCAD 2D
- MS Office
Languages
- Marathi
- Hindi
- English
Personal Information
Marital Status: Married
Affiliations
- Music listening
- Roaming
- Playing with kids
Disclaimer
- I hereby confirmed that the above information is true to the best of my knowledge.
Timeline
Manager- Customer Support Engineer
WANBANG STARCHARGE INDIA PVT LTDp
08.2022 - Current
Assistant Manager
TVESAS ELECTRIC SOLUTIONS PVT LTD
03.2022 - 07.2022
Engineer
M/S SYNERGY SOLUTIONS
12.2017 - 03.2022
Design Engineer
M/S FEDERAL ENGINEERING WORKS
10.2013 - 11.2017
Junior Engineer
M/S FEDERAL ENGINEERING WORKS
10.2013 - 11.2017
B.E. - ELECTRICAL
UNIVERSITY OF PUNE
HSC -
M.S.B.T.E.
SSC -
M.S.B.T.E.
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