Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic
Rupesh Srivastava

Rupesh Srivastava

Summary

With over 20 years of cross-functional experience, I specialize in product lifecycle management, digital transformation, and vendor management. At CWT, I focus on driving the evolution of Cytric, Serko, and Zillious online booking tools while ensuring alignment with company strategies, technical priorities, and client expectations. I drive efficiency and integration by leveraging my expertise in travel technology and technical collaboration. I'm skilled at managing online booking tools, implementing automation, and creating clear technical documentation. I have a strong command of industry platforms like GDS, CRS, and NDC and am also proficient with AI/ML frameworks and cloud platforms like AWS and Azure. Dedicated to innovation, I aim to deliver seamless solutions that optimize performance and elevate user satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Global OBT Product Delivery Manager, Product & Technology

CWT India Pvt Ltd
Gurgaon
03.2019 - Current
  • Lead the lifecycle of online booking tools, including Cytric, Serko, and Zillious, ensuring they meet CWT standards and achieve maximum automation.
  • Orchestrated the evolution of online booking tools, building and maintaining strong participation with key stakeholders.
  • Capture and translate complex requirements and customer needs into technical specifications, user story intake, refinement, prioritization, feature testing, production check out.
  • Oversaw the change request process, prioritizing technical needs and communicating updates to stakeholders.
  • Own engagement online specialists and responsible to create essential technical documentation, including release notes and FAQs, to support product implementation and user adoption.
  • Partnered with other teams to identify opportunities for system integration and define best practices for product support and fulfillment.
  • Drive CWT standards with maximum automation and high LYX scores.

APAC OBT Product Delivery Manager

CWT India Pvt Ltd
Gurgaon
03.2019 - 11.2021
  • Responsible for Serko, Zillious Online Booking Tools.
  • Drive CWT standards with maximum automation and high LYX scores.
  • Coordinate OBT evolution with other CWT products.
  • Manage the OBT change request process including technical prioritization.
  • Manage a network of online specialists in implementation, support and product delivery.
  • Create and communicate technical documentations, release notes, FAQ.
  • Work with other product managers to identify possible integration and synergies.

Presales Solutions Architect

CWT India Pvt Ltd
Gurgaon
07.2016 - 02.2019
  • As a Pre-Sales Solutions Architect, I bridged the gap between market demand and product delivery.
  • Conducted market research to understand user behavior and the competitive landscape, translating these insights into new product ideas.
  • Defined project scope and requirements, collaborating with engineers and vendors on technical and UI/UX design to manage the overall development.
  • Partnered with sales for the solution selling and we together achieved sales of USD 12 million.
  • Oversaw User Acceptance Testing (UAT) and worked with implementation teams to ensure a smooth and correct product rollout for clients.
  • Collaborated with account teams to ensure product features aligned with client needs, which helped drive a 14% year-over-year increase in online adoption.
  • Spearheaded the launch of a new online portal for the Small and Medium Business (SMB) market in India.
  • Led end-to-end development of the platform, coordinating with outsourced technology and UI/UX partners.
  • Launched an accompanying mobile app on both iOS and Android, and integrated a chatbot to handle complex user queries.

General Manager Product

Kuoni Business Travel
Noida
04.2015 - 07.2016
  • As a Product Owner, I managed and transformed an online booking engine for business travel.
  • Released over 41 big/small projects in less than 3 years.
  • Managed the end-to-end development of the online booking engine, including setting up the platform, continuously adding new features, and conceptualizing new product initiatives from inception to execution.
  • Integrated third-party APIs (e.g., payment gateways, hotel aggregators) to expand product functionality enabling real-time inventory synchronization and a 15% increase in Hotel bookings.
  • Led project planning by creating workflows and technical specifications for new features, including content and UI/UX design.

Deputy General Manager – Product

Kuoni Business Travel
Noida
06.2011 - 12.2013
  • Designed and implemented customer-specific solutions on the online platform, enhancing user experience.
  • Mapped business and client requirements, coordinating the development and transition of processes to the online platform.
  • Conducted revenue analysis and management, ensuring financial objectives were met.

Senior Manager for Online Business

Kuoni Business Travel
Noida
06.2011 - 12.2013
  • Led the development and launch of an online booking tool and agent desktop, completing the entire platform four months ahead of the 12-month target.
  • Spearheaded the initial launch of an online platform for a new SME business unit, which drove 125% year-over-year growth.
  • Analyzed product features post-launch, implementing corrective actions to optimize user experience and close performance gaps.
  • Successfully managed and grew the P&L for a new SME business unit, consistently exceeding profitability targets.

Deputy Manager Service Delivery

Make My Trip India Private Ltd
Gurgaon
09.2003 - 06.2011
  • In my role at Make My Trip, I advanced from Sales Executive to Deputy Manager Service Delivery, where I managed a dedicated team to optimize service delivery processes.
  • Designed and implemented a comprehensive set of call center procedures and internal reporting systems, which improved quality monitoring and enhanced operational efficiency.
  • Monitored and optimized process workflows, identifying and implementing key improvements that boosted customer satisfaction (CSAT) scores by 10 points YoY continuously for 3 years.
  • Strategically driven initiatives that resulted in a significant improvement in First Call Resolution (FCR) along with this worked on process improvement, which helped to reduce the contact per transaction by 48% in the span of 16 months, which directly translated into FTE savings for the organization.

Education

Executive Programme in Business Management -

IIM
Calcutta
06.2011

B.T.A. - Tourism Administration

Institute of Tourism Studies, University of Lucknow
Lucknow
06.2002

Skills

  • Product delivery & development
  • Product design
  • Product management
  • Agile mindset
  • Digital transformation
  • Process transformation
  • System integration
  • Product lifecycle management
  • Requirements analysis
  • Stakeholder engagement
  • Technical documentation
  • Pre Sales and opportunity identification
  • Data Analysis
  • Customer Service
  • Ecommerce Management
  • Vendor Management

Websites

Certification

  • Google AI Essentials Specialization, 07/01/25
  • Digital Transformation Executive Education at Indian School of Business, 04/01/23, 07/31/23
  • Attended workshop on Advanced Excel by Most valuable professional of Microsoft.
  • Attended workshop on 'Lead Without Title' by Robin Sharma.
  • Certificate of Completion in Strategic Thinking from LinkedIn Learning.
  • Certificate of Completion in Strategic Negotiation from LinkedIn Learning.
  • Certificate of Completion in To Be Assertive from LinkedIn Learning.
  • Certificate of Completion in Leading Without Formal Authority from LinkedIn Learning.
  • Certificate of Completion in Conflict Resolution Foundations from LinkedIn Learning.
  • Yellow Belt Certification in Lean Six Sigma.

Awards

  • Outstanding Innovator, CWT India Pvt. Ltd., 02/01/19
  • Gold Award Excellence in Innovation, SOTC India, 02/01/16
  • Gold Award Excellence in Innovation Product Development (Team Award), Kuoni India, 02/01/15
  • Gold Award Excellence in Support Services, Kuoni India, 02/01/15

Timeline

Global OBT Product Delivery Manager, Product & Technology

CWT India Pvt Ltd
03.2019 - Current

APAC OBT Product Delivery Manager

CWT India Pvt Ltd
03.2019 - 11.2021

Presales Solutions Architect

CWT India Pvt Ltd
07.2016 - 02.2019

General Manager Product

Kuoni Business Travel
04.2015 - 07.2016

Deputy General Manager – Product

Kuoni Business Travel
06.2011 - 12.2013

Senior Manager for Online Business

Kuoni Business Travel
06.2011 - 12.2013

Deputy Manager Service Delivery

Make My Trip India Private Ltd
09.2003 - 06.2011

Executive Programme in Business Management -

IIM

B.T.A. - Tourism Administration

Institute of Tourism Studies, University of Lucknow

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