Drving, Watching Cricket, Indian Music
Rupesh Desai
FP&A (Capex)
Rabale Heights Rabale Navi Mumbai,MH
Summary
Dynamic Senior Global FP&A Specialist at NTT GDC & Cloud Infra India Pvt. Ltd. with a proven track record in cross-functional collaboration and process optimization. Enhanced project efficiency through automation and strategic workshops, while leveraging problem-solving skills to drive impactful decision-making and improve team performance.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Senior Global FP&A Specialist (Capex)
NTT GDC & Cloud Infra India Pvt; Ltd.
07.2022 - Current
- Streamlined processes to improve project turnaround times and efficiency.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Facilitated workshops for professional development of junior staff members.
- Increased efficiency by automating routine tasks with software solutions.
- Improved team collaboration by initiating regular strategy meetings.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
Order Management Specialist
NTT GDC & Cloud Infra India Pvt; Ltd.
07.2010 - 07.2022
- Managed order processing and fulfillment to ensure timely delivery and customer satisfaction.
- Coordinated cross-functional communication between sales, logistics, and customer service teams to resolve order discrepancies.
- Improved order tracking systems to enhance visibility and accuracy of inventory levels.
- Analyzed order data to identify trends and streamline operational processes for efficiency.
- Developed and implemented protocols for handling high-volume order periods effectively.
- Monitored key performance indicators to assess order management efficiency and drive improvements.
- Collaborated with IT to optimize order management software, enhancing user experience and functionality.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Adhered to legal regulations to run compliant operations.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Supply Chain Coordinator
Diebold India Pvt. Ltd.
06.2009 - 06.2010
- Coordinated supply chain activities to optimize inventory levels and enhance material flow.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Analyzed supply chain processes to identify areas for cost reduction and efficiency improvements.
- Led cross-functional teams to implement strategic initiatives that streamlined operations.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
Customer Service Representative
BrightPoint India Pvt. Ltd.
06.2006 - 06.2009
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Collaborated with team members to streamline support processes, improving response times.
- Trained new representatives on customer service protocols and best practices.
- Mentored junior staff, fostering a culture of continuous improvement and excellence.
Customer Care Representative
Spanco Telesystems & Solutions
05.2005 - 06.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate record-keeping.
- Provided training and mentorship to new representatives, enhancing team performance.
- Developed and implemented strategies to improve customer satisfaction scores.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
Education
MBA -
Welingkar Institute
Mumbai 04.2001 -
MBA - Human Resources Management
Welingkar Institute
Mumbai 04.2001 -
T.Y. B.COM -
Mumbai Univercity
Mumbai 04.2001 -
Skills
Customer service expertise
Quality control expertise
Cross-functional collaboration
Problem-solving skills
Interests
Timeline
Senior Global FP&A Specialist (Capex)
NTT GDC & Cloud Infra India Pvt; Ltd.
07.2022 - Current
Order Management Specialist
NTT GDC & Cloud Infra India Pvt; Ltd.
07.2010 - 07.2022
Supply Chain Coordinator
Diebold India Pvt. Ltd.
06.2009 - 06.2010
Customer Service Representative
BrightPoint India Pvt. Ltd.
06.2006 - 06.2009
Customer Care Representative
Spanco Telesystems & Solutions
05.2005 - 06.2006
MBA -
Welingkar Institute
04.2001 -
MBA - Human Resources Management
Welingkar Institute
04.2001 -
T.Y. B.COM -
Mumbai Univercity
04.2001 -