Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Rupesh Desai

FP&A (Capex)
Rabale Heights Rabale Navi Mumbai,MH

Summary

Dynamic Senior Global FP&A Specialist at NTT GDC & Cloud Infra India Pvt. Ltd. with a proven track record in cross-functional collaboration and process optimization. Enhanced project efficiency through automation and strategic workshops, while leveraging problem-solving skills to drive impactful decision-making and improve team performance.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Senior Global FP&A Specialist (Capex)

NTT GDC & Cloud Infra India Pvt; Ltd.
07.2022 - Current
  • Streamlined processes to improve project turnaround times and efficiency.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Facilitated workshops for professional development of junior staff members.
  • Increased efficiency by automating routine tasks with software solutions.
  • Improved team collaboration by initiating regular strategy meetings.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.

Order Management Specialist

NTT GDC & Cloud Infra India Pvt; Ltd.
07.2010 - 07.2022
  • Managed order processing and fulfillment to ensure timely delivery and customer satisfaction.
  • Coordinated cross-functional communication between sales, logistics, and customer service teams to resolve order discrepancies.
  • Improved order tracking systems to enhance visibility and accuracy of inventory levels.
  • Analyzed order data to identify trends and streamline operational processes for efficiency.
  • Developed and implemented protocols for handling high-volume order periods effectively.
  • Monitored key performance indicators to assess order management efficiency and drive improvements.
  • Collaborated with IT to optimize order management software, enhancing user experience and functionality.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
  • Adhered to legal regulations to run compliant operations.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Supply Chain Coordinator

Diebold India Pvt. Ltd.
06.2009 - 06.2010
  • Coordinated supply chain activities to optimize inventory levels and enhance material flow.
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.
  • Analyzed supply chain processes to identify areas for cost reduction and efficiency improvements.
  • Led cross-functional teams to implement strategic initiatives that streamlined operations.
  • Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.

Customer Service Representative

BrightPoint India Pvt. Ltd.
06.2006 - 06.2009
  • Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
  • Collaborated with team members to streamline support processes, improving response times.
  • Trained new representatives on customer service protocols and best practices.
  • Mentored junior staff, fostering a culture of continuous improvement and excellence.

Customer Care Representative

Spanco Telesystems & Solutions
05.2005 - 06.2006
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts using CRM software to ensure accurate record-keeping.
  • Provided training and mentorship to new representatives, enhancing team performance.
  • Developed and implemented strategies to improve customer satisfaction scores.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.

Education

MBA -

Welingkar Institute
Mumbai
04.2001 -

MBA - Human Resources Management

Welingkar Institute
Mumbai
04.2001 -

T.Y. B.COM -

Mumbai Univercity
Mumbai
04.2001 -

Skills

Customer service expertise

Quality control expertise

Cross-functional collaboration

Problem-solving skills

Interests

Drving, Watching Cricket, Indian Music

Timeline

Senior Global FP&A Specialist (Capex)

NTT GDC & Cloud Infra India Pvt; Ltd.
07.2022 - Current

Order Management Specialist

NTT GDC & Cloud Infra India Pvt; Ltd.
07.2010 - 07.2022

Supply Chain Coordinator

Diebold India Pvt. Ltd.
06.2009 - 06.2010

Customer Service Representative

BrightPoint India Pvt. Ltd.
06.2006 - 06.2009

Customer Care Representative

Spanco Telesystems & Solutions
05.2005 - 06.2006

MBA -

Welingkar Institute
04.2001 -

MBA - Human Resources Management

Welingkar Institute
04.2001 -

T.Y. B.COM -

Mumbai Univercity
04.2001 -
Rupesh DesaiFP&A (Capex)