Rupesh Kumar Chaudhary
Summary
Results-oriented Banking Professional experienced in addressing customer needs and maximizing client satisfaction. Delivered significant contributions to bank profits through persuasive communication and in-depth product knowledge. Focused on enhancing customer experiences and driving organizational success.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Platinum Banker
Kotak Mahindra Bank
Gudgaon
04.2023 - Current
- Achieved or exceeded personal sales goals on consistent basis.
- Analyzed customer's financial information to determine the best banking products for them.
- Guided customers on bank products, services, and financial planning options to support informed decision-making.
- Managed customer accounts while ensuring adherence to banking policies to maintain trust and security.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Processed loan applications and conducted credit assessments.
- Educated clients on digital banking tools and platforms.
- Delivered customer service to bank clients by addressing inquiries and resolving complaints to enhance satisfaction.
- Addressed customer complaints promptly to enhance service quality.
- Collaborated with team members to improve service delivery processes.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Senior Executive Officer
Mansi neuro Imaging centre
Delhi
01.2021 - 06.2022
- Led operational strategies that improved patient care and streamlined service delivery.
- Supervised staff to uphold compliance with imaging protocols and ensure high-quality standards.
- Implemented quality control measures to maintain high imaging standards.
- Supervised staff to ensure compliance with imaging protocols and standards.
- Implemented quality control measures that sustained high imaging standards and increased overall reliability.
- Facilitated communication between medical staff and patients regarding procedures.
Data Entry executive
Care India solutions for sustainable development
Gudgaon
08.2020 - 11.2021
- Entered data into company databases with a focus on accuracy to support operational needs.
- Maintained organized electronic and physical filing systems to enhance document retrieval.
- Reviewed and verified data for accuracy, ensuring reliable information for decision-making.
- Maintained accurate vaccination records and patient information.
- Assisted with scheduling appointments for COVID-19 vaccinations.
- Administered COVID-19 vaccinations to patients in high-demand settings.
- Educated patients on vaccine safety and potential side effects.
- Collaborated with healthcare team to streamline vaccination processes.
Education
PGCRB - Post Graduate Certificate in Retail Banking
Institute of Professional Banking
08.2022 - 12.2022
Bachelor of Arts - English Literature
R S S SCIENCE COLLEGE DUMRA SITAMARHI
Sitamarhi , India 07.2013 - 12.2016
Associate of Science - PHYSICS CHEMISTRY MATHS
BSEB BOARD PATNA
Sitamarhi , India 06.2011 - 05.2013
Associate of Science - PHY CHEM MATHS HINDI SANSKRIT
BSEB BOARD PATNA
Sitamarhi , India 05.2010 - 05.2011
Some College (No Degree) - DIPLOMA IN COMPUTER APPLICATION
Computer Application
Sitamarhi 06.2011 - 12.2012
Skills
- Sales
- Customer service
- Relationship management
- Client engagement
- Cross-selling referrals
- Sales enhancement
- Financial consulting
- Credit analysis
- Compliance oversight
- Attention to detail
- Problem solving
- Service improvement
- Team collaboration
- Insurance
Father's Name
Mr. Rishikesh
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of Birth: 08/12/96
- Marital Status: unmarried
Disclaimer
I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.
Place
Gurgaon, Haryana
Computer Exposure
One Year Diploma in Computer Application, Good Knowledge of Microsoft Office, Internet operations
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Platinum Banker
Kotak Mahindra Bank
04.2023 - Current
PGCRB - Post Graduate Certificate in Retail Banking
Institute of Professional Banking
08.2022 - 12.2022
Senior Executive Officer
Mansi neuro Imaging centre
01.2021 - 06.2022
Data Entry executive
Care India solutions for sustainable development
08.2020 - 11.2021
Bachelor of Arts - English Literature
R S S SCIENCE COLLEGE DUMRA SITAMARHI
07.2013 - 12.2016
Associate of Science - PHYSICS CHEMISTRY MATHS
BSEB BOARD PATNA
06.2011 - 05.2013
Some College (No Degree) - DIPLOMA IN COMPUTER APPLICATION
Computer Application
06.2011 - 12.2012
Associate of Science - PHY CHEM MATHS HINDI SANSKRIT
BSEB BOARD PATNA
05.2010 - 05.2011