Rupeshkumar Tiwari
Nagpur
Summary
Trustworthy Banking Operations with 13 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Responsible Branch Operations, passionate about delivering outstanding quality and service. Enhance Operations experience in the field of Internal Audit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Officer
DBS Bank India Ltd
Nagpur
08.2023 - Current
Branch Operations Manager
DBS Bank India Ltd
Ahmedabad
05.2022 - 08.2023
Assistant Manager-Operations
DBS Bank India Ltd
Indore
11.2015 - 05.2022
Single Window Operator (Clerk)
DBS Bank India Ltd
Indore & Bhopal
12.2011 - 11.2015
Education
Master of Business Administration -
Amravati University
01.2011
Bachelor of Commerce -
Amravati University
01.2008
Higher Secondary -
Maharashtra Board
01.2005
Senior Secondary -
Maharashtra Board
01.2003
Skills
- Oversaw daily branch operations and ensured compliance with banking regulations
- Developed operational policies to enhance efficiency and streamline workflows
- Implemented customer service initiatives to improve client satisfaction and engagement
- Resolved customer inquiries and complaints, maintaining high service standards throughout interactions
- Resolved customer complaints in a timely manner
- Managed inventory levels of cash, supplies, and other resources
- Supervised daily activities of tellers, loan officers, and other personnel
- Performed routine audits of branch operations to identify areas for improvement
- Prepared monthly reports on branch performance metrics
- Ensured compliance with banking regulations and policies
- Implemented new operational procedures to enhance customer experience
- Managed branch files per recordkeeping and compliance requirements
- Maintained accurate records of financial transactions
- Generated daily reports to comply with Bank Secrecy Acts
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Supported outside sales force in servicing and obtaining new business
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Initiated marketing campaigns to promote products and services offered by the branch
Personal Information
- Date of Birth: 07/11/88
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
Certification
- JAIIB
- NISM- Mutual Fund Distributor-V
- MSCIT
- Tally 7.2
Timeline
Customer Service Officer
DBS Bank India Ltd
08.2023 - Current
Branch Operations Manager
DBS Bank India Ltd
05.2022 - 08.2023
Assistant Manager-Operations
DBS Bank India Ltd
11.2015 - 05.2022
Single Window Operator (Clerk)
DBS Bank India Ltd
12.2011 - 11.2015
Master of Business Administration -
Amravati University
Bachelor of Commerce -
Amravati University
Higher Secondary -
Maharashtra Board
Senior Secondary -
Maharashtra Board
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