Dynamic sales consultant with a proven track record in delivering tailored travel experiences and achieving sales targets. Skilled in effective communication, customer service, and itinerary curation.
Overview
12
12
years of professional experience
Work History
Sr. Sales Consultant
Affixious Pvt.Ltd
12.2024 - Current
I am currently working here as a Sr. Sales Consultant.
Dealing with Gulf clients with complete holiday packages for Europe (Paris, Switzerland, Italy, Eastern Europe, Scandinavian parts), Australia, Canada, and the USA (East and West Coast), Asia (Thailand, Bali, Malaysia, Vietnam, etc.), and CIS countries (Georgia, Azerbaijan, Armenia, etc.).
Taking outbound and inbound calls, curating itineraries for 10 to 15 days, which includes day-wise tours, hotel stays, transfers, flights, etc.
Rigorous follow-up to get sales generated every month to meet the target.
Working with group tour packages and customized packages for Europe and the USA.
Dealing with B2B sales and B2C sales
Sales Consultant
Viva Holidays Pvt. Ltd
07.2019 - 11.2023
I worked here as a travel sales consultant for 5 years in holiday packages.
I was dealing with a UK-based client, facilitating them with holiday packages to different destinations, including flights, hotel stays, transfers, excursions, etc.
Dealt with short-haul and long-haul destinations, such as European countries and USA holiday packages to the East and West Coast. Asian countries like Thailand, Bali, and Malaysia. Singapore, Vietnam, etc. Worked with two different brands: Wowcher and Groupon, which are famous holiday brands in the UK.
Used to work on inbound and outbound calls
Customer Service Executive
IEnergizer
08.2018 - 04.2019
Company Overview: I worked as a Customer Support Executive in the process of Yatra.
I was part of the knowledge and escalation team, where I took escalation calls, provided customer resolutions, and carried their issues to a higher authority for customer delight.
Worked as a travel agent in the process of a Yatra.
Primary Teacher
DIPS SCHOOL RAYYA
07.2016 - 09.2017
Company Overview: (CBSE-authorized school)
Facilitating and studying students with special needs.
Planning of the UOI under six themes.
Curriculum planned and taught in these boards (CBSE, XSEED, IB, and Cambridge).
(CBSE-authorized school)
Primary Teacher
AKAL INTERNATIONAL SCHOOL BARUSAHIB
05.2013 - 06.2016
Company Overview: (IB-authorized school)
Facilitating and studying students with special needs.
Planning of the UOI under six themes.
Curriculum planned and taught in these boards (CBSE, XSEED, IB, and Cambridge).
(IB-authorized school)
Education
B.A. - Elective English, History, Sociology
G.N.D.U.
01.2018
Intermediate - Commerce
P.S.E.B.
01.2009
Matriculation - All Subjects
P.S.E.B.
01.2007
Diploma - Early years Teacher Training
Cambridge University
Skills
Hardworking nature
Consistency in performance
Flexible enough to work anywhere
Communication skills
Observations and presentation skills
Computer skills
Travel itinerary planning
Customer relationship management
Sales generation techniques
Market analysis
Destination knowledge
Conflict resolution
Languages
Hindi
Punjabi
English
Roles And Responsibilities
Facilitating and studying students with special needs
Planning of UOI under six themes
Curriculum planned and taught in these boards (CBSE, XSEED, IB, and Cambridge)
Worked as a knowledge and escalation team member, where I took escalation calls, provided customer resolutions, and carried their issues to a higher authority for customer delight
Helping clients get their itineraries prepared with their utmost requirements
Planning and scheduling their trips enhances my skills
Working with group tour packages and customized packages