Rupinder Singh
IT Professional Desktop Support Engineer
Jalandhar,PB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Desktop Support Engineer Band A3
Wipro
Jalandhar
08.2024 - Current
- Company Overview: HDFC IT Project
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- HDFC IT Project
- Walked individuals through basic troubleshooting tasks.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Desktop Support Engineer
Outworx
Jalandhar
10.2021 - 08.2024
- Company Overview: Worked on HDFC IT Project in Synergy with Wipro
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- Worked on HDFC IT Project in Synergy with Wipro
Desktop Support Engineer
Vayam Solution
Jalandhar
10.2017 - 09.2021
- Company Overview: Worked on HDFC IT Project in Synergy with Wipro, Role and responsibilities were exactly the same to the new work experience
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- Worked on HDFC IT Project in Synergy with Wipro, Role and responsibilities were exactly the same to the new work experience
Education
10th - undefined
Punjab School Education Board
High School Diploma -
Shaheed Baba Khushal Singh Senior Secondary School
Punjab India 04.2005 - 03.2006
BCA - Bachelor of Computer Application
GNDU
Punjab INDIA 05.2007 - 09.2025
Skills
Software installation
Hardware installation
Technical support
Windows operating system
Remote desktop support
Application installations
Remote diagnostics
End user support
IT security management
Issue resolution
Active Directory management
Hardware diagnostics
Asset management
Printer and peripheral support
Local area networking
Help desk experience
Network connectivity
Ticketing system proficiency
Technical support expertise
Customer service
Operating systems
Technical troubleshooting
Desktop support
Hardware and software configuration
Troubleshooting network issues
Microsoft windows and office
Software upgrades
System maintenance
System configuration
Help desk support
Technical issues analysis
LAN/WAN
Hardware configuration
Teamwork and collaboration
Support services
Personal Information
- Father's Name: Jasbir Singh
- Date of Birth: 10/30/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Desktop Support Engineer Band A3
Wipro
08.2024 - Current
Desktop Support Engineer
Outworx
10.2021 - 08.2024
Desktop Support Engineer
Vayam Solution
10.2017 - 09.2021
BCA - Bachelor of Computer Application
GNDU
05.2007 - 09.2025
High School Diploma -
Shaheed Baba Khushal Singh Senior Secondary School
04.2005 - 03.2006
10th - undefined
Punjab School Education Board