Rupinder Singh
IT Professional Desktop Support Engineer
Jalandhar,PB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Desktop Support Engineer Band A3
Wipro
Jalandhar
08.2024 - Current
- Company Overview: HDFC IT Project
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- HDFC IT Project
- Walked individuals through basic troubleshooting tasks.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Desktop Support Engineer
Outworx
Jalandhar
10.2021 - 08.2024
- Company Overview: Worked on HDFC IT Project in Synergy with Wipro
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- Worked on HDFC IT Project in Synergy with Wipro
Desktop Support Engineer
Vayam Solution
Jalandhar
10.2017 - 09.2021
- Company Overview: Worked on HDFC IT Project in Synergy with Wipro, Role and responsibilities were exactly the same to the new work experience
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- Worked on HDFC IT Project in Synergy with Wipro, Role and responsibilities were exactly the same to the new work experience
Education
10th - undefined
Punjab School Education Board
High School Diploma -
Shaheed Baba Khushal Singh Senior Secondary School
Punjab India 04.2005 - 03.2006
BCA - Bachelor of Computer Application
GNDU
Punjab INDIA 05.2007 - 09.2025
Skills
Software installation
Personal Information
- Father's Name: Jasbir Singh
- Date of Birth: 10/30/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Desktop Support Engineer Band A3
Wipro
08.2024 - Current
Desktop Support Engineer
Outworx
10.2021 - 08.2024
Desktop Support Engineer
Vayam Solution
10.2017 - 09.2021
BCA - Bachelor of Computer Application
GNDU
05.2007 - 09.2025
High School Diploma -
Shaheed Baba Khushal Singh Senior Secondary School
04.2005 - 03.2006
10th - undefined
Punjab School Education Board
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